Senior Associate, Market Operations Support (Quality initiatives) - Remote

Job Description:

About The Role

The Senior Associate of Market Operations Support will lead core operational initiatives, with an emphasis on quality initiatives, across all of Cityblock's Markets (FL, IL, IN, MA, NY, NC, OH). You will report to the Director of Market Operations Support and will work closely with leadership across all Markets, as well as with national leaders across Cityblock’s Clinical Strategy, Data and Product Teams.

Duties will include, but not be limited to, quality initiatives, project management, implementation of operational initiatives, and data analysis to support decision-making. The ideal candidate learns quickly, takes initiative, and works collaboratively with all team members. You draw insights from data to help inform project work and support the execution of both strategic and operational initiatives. You are also comfortable working with a diverse set of stakeholders, with different skillsets and points of view.  

If you like solving hard problems, have experience serving on teams to deliver high impact projects and initiatives, are excited about joining an organization that will drive significant change in the healthcare industry, and are an amazing teammate, then we want to hear from you!

Responsibilities:

Develop, monitor, and project manage a variety of initiatives to support all Cityblock Markets, which may include:

• Work on quality initiatives across all of Cityblock's Markets

• Develop new standardized, scalable processes and workflows to address market needs and continuously monitoring performance

• Project manage market initiatives

• Analyze value-based care performance data and designing dashboards with the data team to ensure leadership and staff have access to the right data to drive performance

• Pilot new market-level initiatives and distilling learnings and applying best practices towards national operations

• Own and improving existing key components of our care model strategy at the market level, including provider visit strategy, member surveys, and other clinical initiatives

• Support coordination with local partners and vendors

• Support roll-out of national strategic initiatives at the hub level

Requirements for the Role:

• Bachelor’s degree, Master's degree preferred

• 3+ years of experience in healthcare management consulting or similar large-scale initiatives management experience

• Enjoy doing whatever it takes to execute complex, cross-functional projects

• Skilled at working with data and have a track record of answering business questions through meaningful analyses with easy-to-understand outputs and visualizations (using tools like Excel, Tableau, Looker, etc.)

• Detail oriented and adopt a process-oriented mindset

• Very comfortable with the project planning process, materials, and workflows

• Proven track record for working well across diverse teams

• Thrive in fast-moving work environments as an independent contributor

• Exceptional oral and written communications skills

• Excited to take on any challenge -- no job is too small!

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: 

$86,000 - $115,000

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine.  Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid r