Sr. Manager, Loyalty Account Products

JOB SUMMARY

 

The Senior Manager, Loyalty Account Products plays a vital role within Marriott’s App & Web Digital Products team, reporting directly to Director, Loyalty and Account Products. This position is key to supporting the digital member experience evolution through strategic and tactical subject matter expertise and requires a high degree of ownership, communication, partnership with stakeholders, attention to detail, and ability to manage multiple, fast-paced initiatives.  The role involves research, ideation testing, as well as tactical and effective feature delivery via an agile scrum team. Lastly, you will also work with varied business stakeholders in multiple disciplines such as Loyalty Operations, Marketing or Communications, as well as varied technical stakeholders ranging from application teams to technical partners from integration partners and various backend system teams.   

 

 

CANDIDATE PROFILE 

 

Required Education and Experience

• Bachelor’s degree or equivalent work experience in a technical or business related field
• 6+ years of Digital Product Owner, Product Manager, Systems Analyst, Business Analyst, Project Manager or equivalent combination of education and experience
• Solid experience with research and ideation testing
• Very strong understanding of, and experience using, Agile Scrum process, methodologies, and tools (eg, Jira, Confluence, or similar/equivalent tools)
• Experience building digital product/feature roadmaps and delivery schedules, inclusive of multiple teams and dependencies
• Ability to articulate product vision, business objective, and technical feasibility, define requirements, and technical implementations.
• Understanding of basic technical concepts such as data call flows, data layers, APIs, data networks and databases 
• Strong organization, problem solving, and communication skills to address a wide variety of audiences
• Very adaptable, and able to handle multiple competing priorities and duties in a fast-paced, time-critical environment
• Ability to collaborate with cross-functional resources and work well in a distributed environmental
• Ability to manage and understand KPIs that can be used to make data driven decisions and requirements 
• Ability to identify new opportunities to drive better customer experiences and/or incremental revenue

 

Preferred Experience

• Experience working with global stakeholders
• Have been a key player or product lead in a major digital feature launch for a global brand
• Past hospitality, hotel management, loyalty, digital marketing, or ecommerce experience a plus

 

Core Work Activities

• Serve as a cross-functional leader to collaborate with design, engineering and line of business teams to drive new product initiatives
• Develop products and services that deliver innovative experiences and at the same time remove friction from the Bonvoy Loyalty feature ecosystem;
• Define new product feature epics, stories and acceptance criteria, working collaboratively with business, design and engineering teams to ensure delivery of product vision and roadmap;
• Create concise, compelling content and business cases to present and sell concepts through to senior management;
• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives;
• Help define product initiatives for new features and optimizations of existing ones; incorporate into product roadmaps;
• Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs. Identify market opportunities and define product strategy to reflect those;
• Lead cross-functional team across multiple scrum teams, environments teams, QA, designers, content editorial for on-time delivery;
• Perform User Acceptance testing per release requirements;
• Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term;
• Coordinate backlog for defect resolution. Provide clear vision and scope documentation, use cases, workflows, wire-frames, product requirements to support development.

 

MANAGEMENT COMPETENCIES 

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from