Impounds Coordinator

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)

This position is an integral part of the overall impounds process as it receives, distributes, and enters notices of impounded vehicles in a timely and effective manner.

• Collect and distribute physical mail to impound coordinators within established SLA
• Ensure all types of impound notices (physical, digital, account routings) are received are properly documented in any and all systems within established SLA
• Manually track work completed in department notice tracker to ensure weekly and monthly trackers are accurate and up to date
• Validate vehicle location leveraging GPS to determine next steps for impound workflow
• Route all impounded accounts to proper servicing queues
• Other duties as assigned

Knowledge, Skills and Abilities (The Good Stuff) 

• Clear, concise, and professional written and oral communications and interpersonal skills
• Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
• Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives
• Self-motivated with strong decision-making capabilities; ability to be a self-starter
• Ability to work in an accurate, detail-oriented and highly productive manner

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word; data entry experience is preferred
• 1 year of professional experience including administrative, data entry, customer service, sales and/or retail industry; financial services experience preferred
• Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Physical Demands

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position at least 75% of the time
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer
• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
• This position could require moving objects up to 20 pounds

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table