Population Health Manager, Specialty Care - Performance Improvement

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Specialty Care team at Oak Street works under the Population Health umbrella to extend our value based care model into the Specialty care space, advancing our innovative and transformative approach to providing high-quality care.

The Manager will partner closely with Specialty Care leadership, as well as management across Population Health and Patient Experience/Service Operations to drive the development and refinement of Oak Street’s strategic agenda and operations around Specialty Care. This role will leverage data capabilities to improve the strategy, project management, field-facing operations, and data accuracy of Oak Street’s referral management activities, with a focus on the Certified Specialist Network - in order to ultimately drive greater impact around Specialty. 

The ideal candidate will have strong written and verbal communication skills, be comfortable with taking ownership and delivering results, have strong stakeholder management skills with a diverse set of functions (including technical and clinical), be analytical and detail oriented by nature, and excited to bring their own experience and innovative ideas. 

Core Responsibilities:

• Drive strategic problem solving, opportunity analyses & new idea generation for initiatives within the Specialty Care team at Oak Street 

• Manage detail-oriented programs with extensive data needs & stakeholder engagement (Population health, Product, third party vendors, field care teams) 

• Drive critical business analytics – interest in learning new programs and skills, and strong analytical chops

• Engage frequently with field care teams to understand pain points in our current workflows, creatively problem solve, train team members on new processes, and ultimately drive utilization of our Preferred Networks to improve patient care

• Partner with the Product and Engineering teams on problem solving, idea generation, and issue tracking

• Manage third party vendor relationships

• Create metrics and reports to monitor success of programs and identify opportunities for improvement

• Identify and implement opportunities to improve efficiency of workflows and overall project development 

• Opportunities for management as determined by business needs

• Other duties as assigned

Required Qualifications

• 3+ years of applicable experience in a highly-analytical fast-paced healthcare environment; early-stage company, management consulting, or public health experience a plus

• Outstanding communication and influencing skills. Ability to build the trust and confidence of a wide range of stakeholders 

• Highly organized and detail oriented 

• Self-starter who is comfortable with ambiguity and has incredible levels of tenacity and a pleasantly persistent approach. History of taking ownership and effectively solving difficult problems 

• Strong data management and MS Excel skills; Alteryx experience a plus 

• Unimpeachable integrity 

• US work authorization

• Someone who embodies being “Oaky”

Education

Bachelor degree required  

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

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