Lead Clinical Informatics Specialist

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Title: Lead Clinical Informatics Specialist

Company: Oak Street Health

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Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

Role Description:

The Lead Clinic Informatics Specialist is a critical member of the Scribe Program. They champion the organization's mission to provide high quality patient care by leading their Clinic Scribe team. The Lead Clinic Scribe acts as an in-clinic expert on all Scribe related matters including: training, coordinating coverage and assistance with implementation of any new clinic initiatives. In addition, they will engage with the Senior Scribes to facilitate successful execution of Scribe activities in each clinic. This new addition to the Oak Street Health team will be responsible for ensuring the smooth day to day operations of these essential activities.

Core Responsibilities:

• Lead a team of 2-5 clinical informatics specialists (CIS)

• Train and provide ongoing support of current and new CISs, including but not limited to floor training, note auditing, visit and huddle shadowing, and facilitation of care team conversations

• Review center-level CIS performance metrics and population health metrics to identify opportunities and best practices

• Support with initiative rollouts and regional directives as directed by Senior CIS

• In-clinic point person for coding and workflow questions

• Ensure effective preparation and completion of Health Review Visits

• Coordinate in-center and regional CIS coverage

• Clearly and accurately documenting visits for partnering provider by observing and recording patient encounters/examinations; documenting patient information, history and diagnoses, and medical decision making; ordering lab work, diagnostic tests, initiating referrals, and requesting medical records as directed by partnering provider; assisting in medical management

• Complete notes and assigned care requisitions in a timely manner

• Other duties, as assigned

What are we looking for?

• Passion for teaching and coaching with a leadership mentality

• Ability to succeed in a fast-paced, ever-changing environment 

• Self-starter with high degree of drive, initiative, and follow through 

• Exceptional interpersonal, written and verbal communication skills

• Expert in accurate and specific documentation