Senior ServiceNow Platform Developer/Engineer

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary

Do you enjoy creative problem solving and delivering exceptional user experiences? Are you driven by curiosity, innovation and delving into complex business operations? Equinix is looking for a ServiceNow Developer to join our People and Legal Technology team, focusing on automation using ServiceNow Creator Studio and App Engine Studio. In this role you will work with our Legal and HR SME’s, Operations and Engineering teams to gain a deep understanding of existing processes, uncover opportunities, and deliver innovative solutions and automations with the goal of delivering great user experiences for our employees.

We are looking for someone with expertise in analyzing and improving workflow systems and processes, documenting requirements, implementing solutions, to develop low-code apps as an extension of the platform, conducting and supporting testing, and staying up to date with industry trends and best practices.

Responsibilities

Business Requirements Analysis

• Collaborate with cross-functional teams, including Legal Operations, HR Experience Delivery, Engineering, and other stakeholders, to deeply understand challenges, goals and unmet needs

• Approach problems with curiosity, ask insightful questions and uncover root causes behind customer pain points

• Drive best practices during requirements gathering

Solutions Design, Implementation and Testing

• Translate business requirements into Epics & stories with technical specifications, ensuring alignment with Equinix's IT strategy and HR and legal compliance

• Design, configure and implement automations using the ServiceNow platform

• Where necessary, collaborate with the functional engineering team to further customize low-code solutions

• System testing, including functional, integration, and regression testing, to ensure the quality and reliability of implemented solutions

• Adhere to all release management and platform standards 

Production Support

• Collaborate with Engineering to troubleshoot and resolve system issues, ensuring minimal disruption to operations

• Identify improvements to address repeat issues

Innovation

• Stay up-to-date with industry trends, emerging technologies, and legal regulations to proactively identify opportunities for improvement and innovation

• Challenge the status quo and inspire change by proposing bold, forward-thinking solutions

• Demonstrates an experimental mindset – not afraid to fail fast and sees it as an opportunity to learn and iterate

Documentation

• Create & Maintain documentation of system configurations, processes, and procedures, ensuring accuracy and accessibility for future reference

Qualifications

• 3+ years of experience in IT or Engineering roles, with a focus on techno-functional analysis and at least

• 3+yrs a developer experience in coding languages Javascript, CSS, HTML, React, other

• Hands-on experience in ServiceNow Creator Workflow and App Engine and other low-code solutions, with enterprise-level workflow applications, in