Technical Product Manager, Service Management Platform, Service Catalog & Request

Date Posted:

2026-05-27

Country:

United States of America

Location:

US-OR-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The ServiceNow Product Manager is responsible for the strategic ownership, evolution, and delivery of ServiceNow capabilities. This role blends product management discipline, hands-on business analysis, and delivery oversight to ensure solutions drive measurable business value, strong adoption, and scalable governance in a complex enterprise environment.

This role serves as the primary bridge between business stakeholders, platform teams, developers, and vendors—owning the product lifecycle from demand intake through roadmap execution and post-release optimization.

The scope for this role is to support Service Catalog & Request Fulfillment.

What You Will Do:

Product Strategy & Vision

• Own and articulate the product vision and strategy for ServiceNow solutions across the product area.

• Conduct market research, internal benchmarking, and platform analysis to identify best practices, new ServiceNow capabilities, and opportunities for improvement

• Define and maintain a multi-year product roadmap aligned to enterprise priorities, regulatory requirements, and platform strategy

• Establish and enforce product governance, including intake standards, prioritization frameworks, lifecycle management, and value tracking

Business Partnership & Leadership

• Serve as the primary executive-facing owner for how the business owner deliver services through ServiceNow

• Serve as the primary executive-facing point of contact overseeing how the business delivers services through ServiceNow.

• Build and sustain trusted partnerships with senior business leaders, acting as a strategic advisor rather than an order taker

• Lead strategic discovery and consultative conversations to identify opportunities for automation, standardization, risk reduction, and experience improvement

• Act as a thought partner on ServiceNow capabilities, platform strategy, and industry best practices, helping leaders make informed investment decisions

Demand, Stakeholder & Value Management

• Lead demand management and prioritization, balancing operational needs, compliance requirements, technical health, and strategic initiatives

• Partner closely with business and technology stakeholders to ensure transparent trade-offs and outcome-driven prioritization

• Define and track product success metrics, including adoption, efficiency gains, cycle time reduction, risk mitigation, and user satisfaction

• Report regularly on outcomes, risks, and value delivered to senior leadership

• Use data, insights, and analytics to continuously refine priorities and improve service delivery

Product Development & Backlog Ownership

• Translate product strategy into epics, features, and a prioritized product backlog

• Define feature-level functional requirements, business rules, and service design in partnership with architects and platform teams

• Lead backlog refinement to ensure stories are well-defined, estimated, sequenced, and ready for development

• Maintain clear, high-quality functional documentation to support development, testing, and ongoing operations

Platform Stewardship & Continuous Improvement

• Stay current on ServiceNow releases, capabilities, and roadmap relevant to enterprise business services

• Identify opportunities to simplify, standardize, retire, or modernize legacy workflows and customizations

• Promote employee-centered, intuitive design and consistent user experiences