Senior Director, Global Process Owner - Contracting

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The Senior Director, Global Process Owner – Contracting position is accountable for the end-to-end design, governance, and continuous improvement of global contracting processes. This leader will drive digital transformation, operational excellence, and compliance, ensuring a seamless, user-centric experience. As a strategic partner to the Executive Director, Digital Strategy & GPO, the Sr Director will translate the enterprise digital vision into actionable contracting initiatives, deploy advanced analytics and automation, and foster cross-functional and external collaboration to deliver measurable business value and support strategic objectives. The role also owns procurement systems implementation and integration for contracting and is responsible for performance management across all contracting activities.

Major Responsibilities and Accountabilities:

End-to-End Process Ownership

• Own and maintain global contracting process design, documentation, and governance.

• Ensure compliance with internal policies, regulatory requirements, and quality standards.

• Serve as the primary point of contact for process-related queries and escalations.

Process Strategy, Optimization & Execution

• Define and implement process strategies aligned with organizational and digital transformation goals.

• Drive standardization, simplification, and automation across regions.

• Benchmark against best practices and engage with external partners to ensure processes meet or exceed industry standards.

• Collaborate on cross-process initiatives (e.g., intake, orchestration, buying channels) to ensure contracting is integrated into end-to-end procurement transformation.

Procurement Systems Implementation & Integration

• Lead the selection, deployment, and optimization of digital contracting platforms (e.g., CLM systems, e-signature tools).

• Oversee integration of contracting systems with intake, sourcing, and downstream procurement platforms.

• Partner with IT and vendors to ensure seamless connectivity, data integrity, and system performance.

• Champion automation and digital workflows to enhance process outcomes.

Performance Management

• Define KPIs and monitor process performance, usability, and adoption.

• Make user experience (UX) and adoption explicit, measurable outcomes.

• Use analytics to identify improvement opportunities and sustain efficiency.

• Be accountable for process performance, user experience, and adoption globally.

• Track and report on performance metrics, driving accountability and continuous improvement.

Governance & Risk Management

• Establish clear decision rights and accountability frameworks.

• Monitor process risks and implement mitigation plans.

Cross-Functional & Ecosystem Collaboration

• Engage stakeholders across business units, functions, and geographies.

• Facilitate forums for alignment, decision-making, and best practice sharing.

• Partner with Legal, IT, Finance, and Operations to ensure seamless integration and compliance.

• Actively engage with external partners, industry councils, and benchmarking forums to bring outside-in innovation.

Continuous Improvement, Innovation & External Leadership

• Foster a culture of operational excellence and innovation.

• Implement feedback loops and leverage automation to drive conti