Senior Night Auditor - Marriott

Overview

The Senior Night Auditor meets guest expectations professionally and efficiently by performing all duties of a Night Auditor and by providing leadership and guidance to the Night Auditors at the Desk.

The Night Auditor is responsible for the accurate accounting of all transactions completed during the day and the verification that proper cash handling procedures were followed. Depending upon the size of the property, the Night Auditor may also perform the duties of a Guest Service Agent and MOD.

Responsibilities

· Show a positive example of gracious, welcoming, and professional behavior to all members of the hotel staff and to hotel guests.

· Demonstrate and reinforce proper procedures as part of the Night Audit Staff.

· Assist with additional duties as assigned by the Front Office Supervisor, Front Office Manager, Director of Finance and General Manager.

· May also serve as the Senior GSA when scheduled on a Front Desk Shift.

· Perform all duties of a Night Auditor as listed below:

· Record data concerning work assignments and special projects and prepare periodic reports.

· Greet and interact with the guest in a friendly and professional manner creating the “WOW” experience.

· Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.

· Interact with fellow associates in a courteous and professional manner.

· Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.

· Complete associate safety training in compliance with PHR/franchise procedures, OSHA regulations and Night Auditor.

· Check periodically each day on any and all special project work.

· Ensure that the resort maintains all QA standards as defined by any third party affiliations (Interval International or hotel franchiser) where applicable.

· Report unsafe work conditions/practices and safety/security violations in accordance with Company policy.

· Other duties as assigned.

· Meets with Front Office staff to received pertinent information regarding the daily activities and yield management strategies.

· Perform, as necessary, the functions of the front desk with regard to check-in, check-out and customer service.

· Ensure that all guest requests you receive are satisfied in a timely & efficient manner.

· Print the required reports and reconcile the daily departmental activities in preparation for the close of business process.

· Able to apply mathematical concepts including fractions, percentages, ratios & proportions to practical situations.

· Post room and tax and perform the necessary Property Management System functions to close the business day.

· Complete the necessary closeout reports

· Balance and transmit the daily credit card transactions.

· Ensure the Zip Out check-out folios are printed and delivered to guests rooms

· Ensure payment is obtained for all guest rooms and that credit card approvals are current.

· Compete the hotel, F&B & Parking Income Journal

· Complete the Night Audit Input for the PHR Pop-Up to ensure timesly & accruate reporting of days revenue to owners and executives

· Complete the Night Audit Checklist.

· Perform cash balancing and complete the nightly cash drop.

· Possess critical thinking & problem solving skills; able to researching oddities and variances

· Audit functions to ensure revenue is captured; ie: parking system to the PMS

· Use of excel

· Monitor and report any discrepancies unable to address

· Audit, balance and report on all food and beverage outlets' (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information

· Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.

Qualifications

Experience• 12 months of service as a Night Auditor, PBX Agent, or GSA (or comparable experience as certified by the GM/RM) • Completion of sections 1-5, 7 and 10 (where applicable) of the GSA Job Skills Certification Checklist • Approval by the GM/RM and the FOM • Associate must be in good standingSkill• Excellent English verbal and written communication skills. • Prior experience as a property level Night Auditor preferred • Exposure to scheduling, PO processing, time card calculations and expense control