Quality Engineer

We make life more comfortable.

 

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

 

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

 

From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries.

 

Learn more about the history of Leggett: https://leggett.com/history

 

Precision Hydraulic Cylinders

 

Precision Hydraulic Cylinders is committed to providing comprehensive design, service, and support to OEM’s during all phases of development, testing, and production to ensure smooth integration and superior product performance.

 

As leading providers of a wide variety of hydraulic cylinders, we operate within a global marketplace. Offering all our OEM clients a customized solution, we pride ourselves on being able to tailor what we do to meet the changing needs of our clients. Whether you need a change in volume or a tighter deadline, we will always do our utmost to get the job done to the highest possible standard.

 

Learn more about Precision Hydraulic Cylinders: https://phc-global.com/

 

 

SCHEDULE:

7:30AM - 5:00PM M-TH

7:00AM - 11:00AM Friday

 

The Quality Engineer is responsible for managing customer quality requirements, addressing quality concerns, developing quality processes, supervising hourly inspectors, establishing and maintaining cleanliness controls, and ensuring that products and services meet customer expectations. The Quality Engineer reports to the Quality Manager.

 

Duties and Responsibilities:

• Work in a safe manner, adhere to safety rules and requirements, and promote safe working practices.
• Supervise and coordinate activities of Quality inspectors across two shifts.
• Create inspection plans and update as needed for quality issues, new products, and other related reasons.
• Assist with training Quality and Production personnel.
• Serve as the customer quality liaison for customers regarding quality-related matters. 
• Communicate customer requirements, concerns, and feedback to internal teams.
• Investigate and resolve customer complaints and quality issues.
• Collaborate with cross-functional teams internally to identify root causes and implement corrective and preventive actions to address customer concerns.
• Collaborate with internal teams to address quality gaps and improve processes.
• Lead cross-functional teams to analyze root causes of quality escapes and develop robust corrective actions. 
• Communicate findings and resolutions with customers in a timely and transparent manner.
• Support customer audits and visits by providing necessary documentation and addressing inquiries.
• Track and report on customer quality metrics, including defect rates, returns, and complaints. Monitor trends and pursue opportunities for improvement.
• Maintain accurate records of customer quality issues, corrective actions, and communications.
• Lead and develop cleanliness and contamination controls in the hydraulic cylinder manufacturing environment.
• Collaborate with cross-functional teams to implement lean manufacturing principles and best practices.
• Ensure compliance with customer-specific requirements, industry standards, and regulatory guidelines.
• Represent the