R10082067 Customer Experience Accounts Receivable Supervisor (Open)

Location:

Kennesaw, GA (SAF) - Management

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Airgas is Hiring for an Accounts Receivable Supervisor in Kennesaw, GA!

• This position is an in office position.

Quentin Chavis Jr. / quentin.chavisjr@airgas.com / 346-459-4397

Job Description Summary: The Customer Experience Accounts Receivable Supervisor at Airgas USA, LLC is responsible for leading a team that manages accounts receivable activities, ensuring efficient cash flow and outstanding customer service. This role focuses on resolving complex billing and payment issues, maintaining positive customer relationships, and optimizing collection processes.

• Supervise, mentor, and train a team of Accounts Receivable Specialists, fostering a customer-centric and results-oriented environment.

• Oversee the daily operations of the accounts receivable department, including cash application, invoice processing, and collection efforts for a large customer base.

• Act as an escalation point for complex customer inquiries, disputes, and payment issues, providing timely and effective resolutions.

• Collaborate with sales, operations, and finance teams to identify and resolve root causes of payment discrepancies and improve the overall customer experience.

• Monitor key performance indicators (KPIs) for accounts receivable, such as DSO (Days Sales Outstanding) and aging reports, and implement strategies for continuous improvement.

• Develop and implement best practices for collection strategies, dispute resolution, and customer communication to minimize bad debt and maximize cash flow.

• Ensure compliance with company policies, procedures, and relevant financial regulations.

• Conduct regular team meetings, performance reviews, and provide constructive feedback to team members.

• Prepare and present reports on accounts receivable performance to management. 

• Identify opportunities for process automation and efficiency gains within the accounts receivable function.

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Are you a MATCH?

Required Qualifications:

• High school diploma or equivalent

• Minimum of 3-5 years of experience in accounts receivable (B2B), with at least 1-2 years in a supervisory or lead role.

• Proven track record of managing and motivating a team in a fast-paced environment.

• Strong understanding of accounts receivable principles, collection techniques, and credit management.

• Excellent communication (written and verbal), interpersonal, and negotiation skills with a strong customer service orientation

•  Proficiency in ERP systems (e.g., SAP, Oracle) and Microsoft Office Suite, especially Excel.

Preferred Qualifications:

• Previous manufacturing experience a plus

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Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welco