Service Desk Representative

Job DetailsJob Location: Peninsula Jewish Community Center - Foster City, CA 94404Salary Range: $18.00 - $18.00 HourlySummary: The Service Desk Representative is a high-profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the Center's first line of communication with members and creates a friendly and welcoming environment.

 

Essential Duties and Responsibilities include the following: 


Greets members/guests enthusiastically and efficiently handle the check-in process
Answers telephone and field calls
Schedules massage appointments either in person or by phone
Assists members with purchases of retail goods and club services
Presents membership information to prospective members, as well as refer them to Member Sales Department
Works as a TEAM with all other departments


 

Other Functions


Be knowledgeable about all programs and activities offered by PJCC
Promotes club services and activities
Assists with keeping the club well stocked and clean
Maintains communication log and lost & found ledger
Handles member injury and illness incident reporting


 

Available Shifts:


Monday: 3:00pm - 7:00pm
Tuesday: 3:00pm - 7:00pm
Wednesday: 3:00pm - 7:00pm
Thursday: 3:00pm - 10:00pm
Friday: 2:00pm - 7:00pm
Saturday: 9:00am - 2:00pm


 

 
QualificationsWhat We're Looking For: 


Minimum GED/High School Diploma or 18+ years old 
Must be detail oriented, organized and highly responsive with a commitment to customer service
Strong written and verbal communication skills
Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multi-task, and commitment to the fitness industr
AED/CPR/First Aid Certified, preferred


 

 

Education: 

High School diploma or equivalent

 

Physical and Working Conditions


Ability to stand for several hours; ability to lift 25 lbs
Fitness club environment.
Must follow OSHA and PJCC safety standards