Sr. Product Delivery Associate for Claims, Disputes and Fraud Ops

JPMorgan Chase is undertaking an aggressive transformation, which builds on the success of our current offerings. Chase is investing in innovative ways to deepen customer engagement and profitability across all channels.

 The ambition is to position Chase as the undisputed leader in digital financial services and payments, and to enable delivery of highly personalized, real-time experiences that customers increasingly expect.

 In Consumer and Community Bank, we strive to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. 

Claims Dispute Fraud Operations Product Team is part of the Consumer and Community Bank aligning to the Operations Product organization and is responsible for multiyear operation and technology modernization for Disputes, Claims and Fraud initiatives.

Job Description

As a Sr. Product Delivery Associate within Claims Disputes Fraud Operations Product, you will support key initiatives to drive strategy, end-to-end execution for the product’s vision and technology modernization.  Ensure the health and wellness of the team remains on point with transparency and communication of work in flight to closure. Partner with product and technology to overcome impediments preventing productivity and continuously promote a unified culture by encouraging team collaboration.

Job responsibilities

• Build strong relationships with Product and Technical partners, setting clear expectations and providing excellent written and verbal communication
• Ability to manage multiple projects with varying management level stakeholders
• Partners with PO’s/APO’s/Agility Leads to confirm impacts, scope across teams and delivery of roadmap initiatives
• Partner and manage dependencies, including inside and outside of product area
• Proactive identification and management of issues
• Creates and managed to the sequencing of work to allow for a successful completion
• Creates, maintains and executes implementation planning (go/no go, command center approach, release communications, first occurrence planning, etc)
• Maintains a deep knowledge of area product vision, technical and operational
• Monitors Jira hygiene and enforces Jira standards
• Champion for continuous improvement; help identify and implement change
• Strong focus on risk and controls

Required qualifications, capabilities and skills

• BS/BA degree or equivalent experience
• Self-starter with strong initiative, has a style that fosters teamwork and collaborates with various stakeholders and partners
• Excellent verbal and written communication skills
• Experience working with high-performing teams
• Experience with program execution supporting technical feature builds
• Displays technical acumen and critical thinking skills
• Ensure senior leadership is engaged around the right topics at the right time and supported by relevant information and reporting
• Strong understanding of Agile methods; risk management and operations
• Ability to create and maintain relationships with a wide range of stakeholders throughout the firm 
• Strong understanding of firm wide risk and controls
• Open to change, with the ability to quickly learn new processes and adapt in a fast paced-environment

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religio