Collision Repair Shop (GHRN) - Quality Evaluator (PA Remote)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This job is responsible for ensuring consistency of estimating practices for , the Good Hands Repair Network repair facilities, and compliance to best practices. The individual conducts physical and/or virtual re-inspections and analyzes complex estimates prepared by Allstate or the Good Hands Repair Network shops.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater you’ll enjoy a Total Rewards package that includes: 

• Competitive pay with needed support for continuous development and career advancement. 
• Flexibility in scheduling and a time off policy that helps support your work/life balance. 
• Initial and ongoing training to get you proficient in your new role 
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more. 

 

Company Car: You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

A day in the life of a GHRN Quality Evaluator, and what it takes to do the job:

As a GHRN Quality Evaluator, your primary responsibility is to ensure consistency in estimating practices across GHRN and Total Loss. You'll conduct physical and/or virtual reinspection’s and analyze complex estimates prepared for Allstate. With the physical reinspection's, there may be a requirement of up to 20% travel.
 
In addition to assessing coverage, liability, and damages, you will provide exceptional customer service throughout the day. Customer and shop communication will take place through different channels, including voice calls, email, text messages and/or in person at shops. Using innovative platforms and tools, you will engage in negotiation processes to ensure quality estimating and file handling. Recommends repairs and estimate/methodology corrections. Reports on reinspection results to ensure vendors and technicians are following Allstate guidelines, procedures process compliance. Consults with leadership regarding inspection or file review results. Assists the Claims organization with calibration activities.

Job Summary:

• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Auto property damage claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate auto property damage claims by performing detailed reviews of damage and provides information on reinspection results to ensure vendors and technicians are following Allstate specific guidelines and procedures.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with shops to help them through a fast, fair, and easy claims and repair process. Researches and responds to complex shop communications, concerns, conflicts, or issues. Developing and maintaining partnerships with vendor shops will require you to apply your learned knowledge and communication skills.
• The Negotiator – In accordance with all legal and business standar