French Customer Service Representative for a Fintech Service Company - Porto, Portugal

<h2><b>Come and work with us.</b></h2> <p> </p> <p>Are you <strong>French </strong>native or fluent with strong <strong>English </strong>communication skills? <br/>Looking to make your career in a multicultural environment in sunny and happy city of <strong>Porto</strong>?<br/><strong>So we have the perfect opportunity for you!</strong></p> <p> </p> <p>Your future project: join our <strong>French </strong><strong>Customer Support </strong>team.</p> <p> </p> <p>Our <strong>client </strong>is a financial technology company operating an online payment system. They offer an innovative payment method that allows you to shop at your favorite online and in-store locations, receive your products immediately, and pay for them in convenient monthly installments.</p> <p> </p> <p>As an advisor in this project, your daily responsibilities will include:</p> <ul> <li>Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives</li> <li>Respond to customers and merchants inquiries through various channels like email, phone and chat, within guidelines/goals established by the client and contact center management</li> <li>Manage content and resources like FAQ to facilitate self-service for customers</li> <li>Analyze Customer Service statistics and compile accurate reports on a weekly basis</li> <li>Develop processes to improve current customer service duties through the introduction or the improvement of our systems and tools</li> <li>Work closely with other key area of the business to bring relevant customer insights to support the overall business strategy.</li> <li>Complete daily tasks as allocated in an efficient and timely manner</li> <li>Maintain accuracy and security of customer information on the database</li> <li>Monitor and control numerous concurrent tasks in tandem</li> <li>Proactively and independently work to meet targets and goals</li> </ul> <p> </p> <p>To succeed in the role, you will need to have:</p> <ul> <li>Native or proficient level of <strong>French </strong>(C2)</li> <li>intermediate level of English (at least B2) </li> <li>Excellent listening and written/oral communication skills in supported languages </li> <li>A motivated and enthusiastic personality</li> <li>Self-organized, planning and prioritization skills</li> <li>Patience, empathy, and a unique ability to manage stress</li> <li>Ability to work under pressure and adapt quickly to adverse situations</li> <li>Technical aptitude and the ability to pick up new technology quickly</li> <li>Able to follow guidelines and instructions</li> <li>Ability to keep calm and clear-headed in critical situations</li> <li>Ability to demonstrate confidence when imparting information or dealing with troubled callers</li> <li><strong>Must hold EU citizenship or valid work permit for Portugal</strong></li> <li><strong>Be a local candidate or willing to relocate to Porto, Portugal (OnSite work)</strong></li> </ul> <p> </p><h2><b>Benefits.</b></h2> <p> </p> <p> </p> <ul> <li>Relocation package</li> <li>Competitive wages</li> <li>Paid professional training</li> <li>Employee discounts</li> <li>Private healthcare &amp; dental insurance (after six months of employment)</li> <li>Growth opportunities through various development programs</li> <li>Fun and engaging company-wide initiatives, including our EverBetter wellness program</li> <li>Job stability</li> <li>Life-long skills and experience</li> <li>Excellent work culture</li> </ul> <p> </p><h2><b>Go further with Foundever®</b></h2> <p> </p> <p>We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. </p> <p> </p> <p><b>Apply today!</b></p> <p> </p> <p> </p>