Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Field Service Team Lead will provide local and/or remote IT leadership and support services for an Allegion facility or support area. Meet with Site management providing information and data on tickets, Service, Cybersecurity and Projects updates, will collaborate and being main point of contact for business and other IT Teams, they will supervise and lead a team of Field Service Technicians within their area of responsibility. This role will provide day to day direction to the local Field Service team. Provide exceptional customer service to site personnel while providing exemplary technical support. The role will support incident and request resolution to exceed SLAs, support the evolution of the client computing environment, and assist projects related to IT infrastructure to achieve business objectives. Support of this role includes regular day hours Monday through Friday and off hours support as required from time to time.

What you'll do:

• Supervise and direct daily operations of the local Field Service team.
• Delivering exceptional customer service and technical support to site personnel.
• Develop personnel upskilling plans, performance goals, and KPIs.
• Serve as the main IT contact for local leadership, addressing needs and priorities.
• Drive operational and IT improvements through project leadership.
• Create plans for IT software and hardware lifecycle processes including ordering, forecasting, tracking, deployment within defined performance metrics.
• Ensuring incident and request resolutions exceed SLAs.
• Assist with planning and managing the Annual Operating Plan, including budget control
• Collaborate with IT infrastructure teams to align projects and business goals.
• Provide and coordinate on-call support required as needed. ​

What you need to succeed:

• 2+ years in team leadership supervisory role
• 5+ years in supporting Manufacturing and Office environments.
• High-level functional and technical knowledge of:
• Microsoft Operating Systems and software suites
• Mobile OS (Apple iOS, Android, Windows CE)
• Zebra label printers and various print devices
• Computer and mobile device support
• Networks (LAN, VLAN, Wireless)
• Broad IT knowledge, ITIL processes, and awareness of industry trends.
• Operational Excellence: Root Cause Analysis, risk reduction, security, change management.

Why Work for Us?  

Allegion is a Great Place to Grow your Career if:  

• You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. 

• You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us. 

• You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! 

What You’ll Get from Us: 

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”  

• Paid time off 

• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period 

• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses 

• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses 

• Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury