Customer Engagement Agent

 

We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 83% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, nine years running. 

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea. 

Learn more: jti.com

 

 

Please note that this is a fixed-term contract role for 6 months.

Customer Engagement Agent

 

What this position is about - Purpose:

We are looking for an enthusiastic professional to join our Sales team in Dublin! As a Customer Engagement Agent, you will deliver outstanding service levels to all customers in order to strengthen our market leadership position by maximizing development opportunities to drive volume and share growth.  You will provide a first-class service to both internal and external customers covering the areas of Customer Engagement and Services.

 

 

What will you do - Responsibilities:

 

• Understand JTI customer needs & provide excellence in customer service to build long-term working relationships
• Maintain a high level of contact between Customers and Trade Marketers in dealing with customer issues to enhance opportunities for future business growth
• Engage with Team activities such as brand launches, cross-sell, up-sell, trial and awareness account programs and Strategic Engagement to meet all key performance indicators (KPI's)
• Enter customer orders via SIEBEL and SAP whilst ensuring accuracy and efficiency in accordance with departmental Service Level Agreements
• Respond promptly to general customer queries via phone, fax and e-mail, relating to New Accounts, Account Closures, deliveries, and copy documentation and orders by using multiple systems
• Take ownership of and contribute to team tasks and responsibilities as allocated by the Customer Services Manager (CSM)

 

 

Who are we looking for – Requirements:

 

• Leaving Certificate or equivalent qualification is essential
• One year experience within a busy customer service or telesales environment
• Excellent attention to detail
• Excellent communication and interpersonal skills    
• Excellent command of English 
• The ability to work effectively in a diverse team 
• Excellent working knowledge of MS Office, SAP & Siebel experience a distinct advantage

 

 

What you can get?

 

• A competitive pay (together with an annual bonus) and an attractive benefits package 
• Complex environment of working with multiple stakeholders, professional support and the possibility to share knowledge and best practices
• On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally
• Wide variety of projects and tasks, ambitious goals and independence in achieving them
• Dynamic and innovative spirit with a constant quest to do things better
• Flexible working conditions (flexi working hours, home office possibilities)

 
What are the next steps – Recruitment process:
 
Thank you very much for your interest in the role. You are welcome to apply.
We will make sure every candidate will receive a reply after the application deadline.