Senior Operations Specialist

About This Opportunity

We are seeking a Senior Operations Specialist who is a key member of the Shared Services Team and acts as the team hub – applying data and project management skills to provide operational, strategic, and logistical support to the Shared Services function. This is a dynamic role with duties encompassing a range of tasks and autonomous projects in support of the overall company operations. The Senior Operations Specialist is highly organized, enjoys complex problem solving, and has a service mindset. The Senior Operations Specialist also enjoys exercising a high level of proficiency in key software programs, such as SharePoint Online and Excel with enthusiasm for developing tool building skills in other Microsoft platforms. The Senior Operations Specialist thrives on engaging with a variety of customers to create effective, results focused, and fun project experiences.
About Us

Cascade Energy is a leading provider of energy efficiency, energy management, decarbonization, and sustainability solutions for the industrial, commercial, and public sectors across North America. We have a 30-year history of delivering high-value services through electric and gas utility-offered programs and directly to industrial and commercial enterprises. Cascade is a SOC 2-certified environment and a federal contractor.
As Cascade continues to evolve and grow, we will expand our impact and reach through technology investments and product-driven solutions in both the corporate and the utility markets. While the corporate market offers strong growth potential, the utility market remains a core part of Cascade’s business. We plan to build and grow software-driven innovation that expands both our corporate and utility offerings.
Why work at Cascade?

As a 100% Employee-Owned Company (ESOP), Cascadians foster and value a culture of equals, initiative, and ownership. Our teams reflect our core company values: Do the Right Thing; Put Others First; Seek Shared Success; Learn Constantly; and Be Industrious. Our customers are vitally important to us, and we pride ourselves on stellar customer service. Our team members are a dedicated and diverse group of ambassadors, representing Cascade Energy, striving to embody our values, ensure we are responsive, and consistently delighting our customers.
In alignment with our values and doing better, Cascade Energy celebrates and values diversity as vital for increased creativity and innovation and faster problem solving, and we are committed to providing an environment of mutual respect, free of discrimination and harassment. Learn more about DEIA at Cascade by visiting cascadeenergy.com/deia.
Cascade promotes a healthy work-life balance and appreciates employee contribution in all areas. We walk the talk about our commitment to learning constantly, with a focus on the ongoing development of every team member. Cascade is a strong supporter of flexible working arrangements, and offers role-dependent options for remote, hybrid, and in-office work.

What You Will Be Doing:
• Develop and maintain a project management system for Shared Services to improve efficiency, outcomes, and maximize customer experience
• Act as the Shared Services Hub – often being the first point of contact and serving as an ambassador for the Shared Services Team to lead initiatives, communications, gather feedback, facilitate rollouts, and delight our customers
• Manage the Shared Services ticketing system, acting as the team organizer
• Perform high-level administrative work in support of the department initiatives, through research, analysis, writing, information coordination, relationship management, and project management
• Manage day-to-day administration of Power BI reports, troubleshoot user issues, and make configuration changes to improve internal efficiencies
• Provide training and mentorship to Program staff as needed
• Research, design, and implement reporting systems/dashboards
• Contribute to strategic program improvement planning by owning the Program Health Scorecard process. Consult with program managers and specialists to uncover improvement opportunities to streamline program delivery, performance, and client satisfaction
• Support projects and special assignments related to operations and program delivery by identifying improvement opportunities, establishing objectives, determining priorities, managing time, gaining cooperation and input from others, monitoring progress, problem-solving, and ensuring continuous improvement
• Assist in the development of tools, processes, and standardization to ensure repeatable results and drive company effectiveness
• Maintains SharePoint Online Program Resources and Shared Services Hub

This is a full-time, remote, and exempt position. Minimal travel is anticipated for this role.
Qualifications

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