Technical Solutions Specialist II (Su-Th 8:00am - 4:30pm ET)

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Opportunity

As QuidelOrtho continues to grow, we are seeking a Technical Support Specialist II (TSSII) with hospital laboratory experience preferred, based at our Technical Solutions Center (TSC) located in Rochester, NY to support our Clinical Chemistry testing platforms and assays. This Technical Support Specialist II will investigate, troubleshoot and manage Analytical Chemistry,  Vitros equipment and software complaints from customers in a clinical laboratory setting. They will deliver end customer support in compliance with internal procedures and with the objective to enhance remote resolution and satisfy customers.

This position will work Sunday - Thursday 8:00 a.m. - 4:30 p.m. ET. Candidates can be hybrid based near our Technical Support Center in Rochester, NY or remote in the US.

The Responsibilities