PC Depot Engineer II

Description

At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed quality, service, and value day in and day out. As we continue to grow and innovate, we are seeking passionate and dedicated individuals to join our team. If you’re ready to join our mission of setting the standard for IT excellence, we are looking for an experienced PC Dept Engineer II to join our team.

PC Depot technicians at R3 are part of a rapidly growing team and are an integral part of our company’s foundation of our support services. As part of our client services team, you will gain knowledge and experience in new technologies and hardware to help grow your skillset. You will have the hands – on opportunity to witness our daily operations inside a true MSP by being onsite daily at our headquarters. Your day-to-day tasks will include, but are not limited to, the list below:

Responsibilities: 

• Set up, modify, and repair computer hardware, software, and peripherals.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Install applications and computer peripherals.
• Customize desktop applications to meet user needs.
• Direct unresolved issues to the next level of support personnel.
• Maintain documentation by notating important information related to client PC setups.
• Ensure inventory is properly maintained, organized, and documented.
• Implement full IT Asset Lifecycle for all client and internal machines.
• Manage internal and client hardware inventories of computers and peripherals. Request additional equipment as necessary.
• Record technical issues and solutions in logs.
• Other Duties as assigned.

Requirements

Qualifications:

• The ability to deliver excellence independently and as a team and excel in a fast-paced environment.
• Competence in the most recent versions of Microsoft Operating Systems and Microsoft Office 365 and Active Directory.
• Familiarity with hardware upgrades and repairs, such as memory upgrades, hard drive swaps, and other internal PC components.
• Solid working knowledge of the Windows Operating System.
• Hands-on experience performing work related to disk encryptions, image creations, image deployments, Apple products, Office365 and Microsoft Office Applications.
• A minimum of one technical certification, such as A+ or an Associate’s Degree related to Computer Science/IT or working towards a degree related to Computer Science/IT.
• Strong communication skills

Qualifications: 

• U.S. Citizen (Federal client requirement)
• The ability to deliver excellence independently and as a team and excel in a fast-paced environment.
• Competence in the most recent versions of Microsoft Operating Systems and Microsoft Office 365 and Active Directory.
• Familiarity with hardware upgrades and repairs, such as memory upgrades, hard drive swaps, and other internal PC components.
• Solid working knowledge of the Windows Operating System.
• Hands-on experience performing work related to disk encryptions, image creations, image deployments, Apple products, Office365 and Microsoft Office Applications.
• A minimum of one technical certification, such as A+ or an associate’s degree related to Computer Science/IT or working towards a degree related to Computer Science/IT.
• Strong communication skills

Why join our winning team?

• Competitive wages to reflect your experience and skills.
• Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
• 401(k) with company match to help you plan for the future.
• Flexible time off policies to ensure you maintain a healthy work-life balance.
• We offer many remote opportunities, allowing you to work wherever you want. 
• We are committed to creating a positive impact on society and contributing to a better world--we're involved in our community and encourage our employees to do the same.
• We are reshaping the industry and the way it thinks about technology and service.
• We strive to be better and encourage our employees to do the same by offering training incentives and bonuses to help you and your career grow. 
• The opportunity to be a part of an amazing team. 

R3 is an equal opportunity employer. It has been and will continue to be a fundamental policy of R3 to not discriminate on the basis, of race, color, religion, gender, gender identity, pregnancy, marital status, sexual o