Manager, Product Operations, AI Classification (Current Events and Brand Safety)

About DoubleVerify

DoubleVerify is a pioneering market leader known for its cutting-edge technology that impeccably authenticates the quality of digital media, thus optimizing ad performance for globally renowned brands. DoubleVerify (DV) offers media transparency and accountability to deliver the highest level of impression quality, ensuring maximum advertising performance. Since its inception in 2008, DV has been instrumental in helping hundreds of Fortune 500 companies optimize their media investments and in forging a more robust advertising industry. To learn more about us, please visit doubleverify.com.

About the role

Your direct reports work on human-in-the-loop AI/ML product operations across a variety of content types including political news & opinion, social media content, and online long- and short-form video. Among these, breaking news, brand safety, and in-house training/management/QA will be the majority of your focus.

Though work is centered around ET time zone hours, you will collaborate with in-house & vendor partners globally in locations such as London, Costa Rica, India, Finland, and Israel. The hiring manager for this role is also located in our NYC office.

Technical curiosity, strong written communication (ex: Slack, Google Docs, JIRA), and a genuine passion for growing your direct reports’ careers & skills are must-haves. This role has a player-coach element to it, so strategically vital individual contributor work will be part of your workload.

A typical week includes stakeholder rituals (ex: intaking Product requests for labeled data sets, or leaving feedback on a Data Science strategy paper), direct report 1:1s, sprint-planning, deliverable troubleshooting for the Video team, and occasional client-facing work. You will also interface directly with content policy experts and will lead work that sometimes includes upsetting content (ex: death and injury, violence, CSAM.)

You will co-lead internal technical processes, run regular performance reviews, and directly manage 5-8 specialists and/or project managers (3 days in-office with Monday and Friday work from home.) You will measure output quality and ensure our multilingual workforce is up-to-date on recent policy revisions.

About the team

The AI Classification department supports the product operations for DoubleVerify’s Brand Safety and Suitability solutions.

We make social media platforms and the open web safer for advertisers, brands, and publishers.

Our team’s collaborations across DoubleVerify deliver both manual & automated solutions for content classifications ranging from copyright infringement, to violence and current events. As a globally diverse team of AI Classification Specialists, we continuously improve labeling operations to maintain & enhance our industry-leading position in brand safety and suitability for all publishing channels DoubleVerify supports.

Our work betters the experience of brands, advertisers, and publishers globally, and reduces the ROI of bad actors who seek to monetize harmful or unsuitable content through the advertising ecosystem.

Responsibilities

• Guide these teams to deliver manual classifications of various content with the highest quality. Ensure the delivery of training data and daily risk triage processes, as well ad-hoc requests from product managers and clients. 
• Manage cross-functional stakeholder requirements via effective communication, collaboration, and consultation with leaders in the USA, global BPOs, and nearshore operations.
• Scope, define, and manage the intake of new projects for your team. Help educate your partners on the team’s capabilities and deliver manual classification projects on-time.
• Own and optimize the office operations by providing perks, incentives, and career development resources to delight your team members.

Minimum qualifications

• 4+ years experience in Product Operations, Product Management, or Program Management in a tech company, ad agency, or in-house advertising function
• Excellent stakeholder alignment, executive-facing presentation, and time-management skills
• Experience analyzing, forecasting, and visualizing operational metrics such as throughput, utilization, and accuracy

Preferred qualifications

• Familiarity with BigQuery, vendor management, and social media video trends
• Experience working in Trust & Safety, especially content moderation and Machine Learning to sort content into safety-related topics such as crime, violence, and sexuality
• Proficiency in multiple languages
• Experience with global workplace cultures and cross-culturally fluent people-management 
  
  

The successful candidate’s starting salary will be det