Warehouse Operations Associate I

Who we are:

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience. This position is responsible for fulfilling customer orders by coordinating with various departments to ensure on-time delivery. This role is predominantly administrative, ensuring operations workflows stay on track and supporting warehouse efficiency.

Visual Comfort Offers:

• Work-Life Balance: Monday – Friday, 7:00am – 3:30 pm
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive compensation plan
• Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How success is defined:
◦ Bridge (Finished Goods, Parts and Receiving):
▪ Allocate all picking/receiving assignments
▪ Evaluates past and future sales orders and make assessments based on product availability
▪ Ensure the timely receipt of all incoming merchandise and company supplies
▪ Track and monitor any delays in merchandise
▪ Monitor work order flow and ensure orders are filled accurately
▪ Report and coordinate with inventory, production and purchasing on any discrepancies. (Out of stock, location issues)
▪ Enter tickets for Bill of Material issues
▪ Take initiative, pick, process work orders and communicate
▪ Create and perform cycle counts-Run replenishment reports for Production
▪ Check all inbound material for accuracy, both part number and quantity
▪ Print packings list, placards and labels for inbound products.
▪ Assist in container unloading and small parcel receipts

◦ Print Center Admin: The copy room Material Admin will assist in maintaining priority of work orders to the shop floor so they can be picked for production.
▪ Print instructions
▪ Print required labels for WOs.
▪ Print labels/Forms for other departments as requested.
▪ Maintain Kanban Levels for Production
▪ Maintain constant communication with Parts Bridge
◦ Parts Scheduler:
▪ Utilize MRP system to pull reports, print work orders
▪ Distribute orders to instruction room and picking team.
▪ Ensure that orders are filled accurately by due dates
▪ Promptly resolve all material or location issues communicated by picking team
◦ Order Expeditor:
▪ Monitor sales order flows (product allocation and the release of sales orders) to make sure orders are moving through to the warehouses correctly and in a timely manner.
▪ Review product shortage concerns and allocate product to meet specific customer needs.
▪ Expedite past due customer orders through various internal departments and provide timely updates to Customer Service and other departments with new information.
▪ Report and coordinate with planning, inventory, and production on any discrepancies.
▪ Modify or reallocate sales order allocations based on business needs.
◦ Shipping Processor:
▪ Utilize JDE to confirm shipping methods
▪ Ensure that all orders on the conveyer are processed
▪ Generate BOL’s using ADSI
▪ Utilize ADSI to create shipping labels (UPS and Fed Ex)
▪ Call truck carriers to coordinate shipment schedule.
◦ Returns Processor
▪ Inspects, tests, and disassembles fixtures and determines reason for returns. If required, repair and repackage for sale.
▪ Processes inventory and order transactions into JDE system.
▪ Communicates frequently with other departments via email and by phone.
▪ Prepares documents, lo