SMB Account Executive

Job Description

We're looking for a motivated self-starter who has a consultative sales approach, provides excellent customer experience, and offers polished presentation skills.

As an SMB Account Executive, you will be responsible for crafting, leading and closing net new opportunities among existing accounts within North America, specifically eastern Canada.Ideal candidates will possess a consistent record in software or SaaS sales, along with outstanding interpersonal skills.

As an Account Executive, you love hunting for new opportunities while developing existing customer relationships. You have a passion for building and maintaining broad relationships, developing opportunities, and working cross-functionally within Zendesk.You are a creative, out-of-the-box problem solver who is able to articulate Zendesk's platform vision.

You can sell at the most strategic level and form strategies for winning customers on board along with being a trusted advisor. You are also fun and love being part of a team that sells together!

Responsibilities:

• Exceed activity, pipeline, and revenue goals on a monthly and weekly basis

• Use account planning tools to prioritize your install base for cross-sell/upsell

• opportunities

• Prospect among existing customers customers using various direct methods such as cold calling and indirect approaches such as networking (using tools like LinkedIn, Sales Navigator, and Outreach)

• Become a guide on Zendesk's products and conduct discovery calls, presentations, and demos with customers

• Weekly and monthly reporting on sales forecasts

• Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce

What You Bring to the Role:

• BA/BS degree or equivalent experience required

• At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets

• Experience in managing and expanding customer relationships at various levels

• Strong presentation, negotiation, and deal closing skills

• Strong account research, prospecting, and customer outreach skills

• An entrepreneurial spirit, strong collaboration skills, and a drive for continuous  professional growth

• Knowledge of industry trends and the ability to build relationships with key decision makers

• Outstanding organizational and multi-tasking skills with the ability to handle  high volumes of opportunities simultaneously

• Experience creating and leveraging territory plans

• Familiarity with key Sales tools such as Salesforce, Outreach, and Clari

#LI-LM5

The US annualized OTE (On Target Earnings) range for this position is $102,000.00-$154,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intellig