Product Integration & QA Engineer

About CooperSurgical

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

 CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com.

In the role of Product Integration & QA Engineer within the CooperSurgical R&D SaaS Development team, you will be central to enhancing user experience and the reliability of our SaaS offerings. This multifaceted position encompasses technical customer integration, rigorous quality assurance, and high-level technical support, fostering collaboration with our Tech Support, Customer Success, and Engineering teams. Your work will not only address immediate integration, testing, and support challenges but will also contribute to the continuous improvement of our quality processes and customer support framework, impacting the product's lifecycle and user satisfaction.

• Data Analysis and Customer Onboarding: Collaborate with the Customer Success and Engineering teams to onboard new customers. Perform necessary configuration changes and source code modifications to accommodate customer requirements.
• Quality Assurance: Conduct comprehensive manual testing of our application, identifying bugs and issues to ensure the highest quality of our product. Collaborate with the development team to resolve identified issues and enhance product reliability.
• 3rd Level Tech Support: Provide third-level technical support by troubleshooting and resolving complex technical issues reported by end users. This involves detailed analysis of log files, databases, and the use of remote diagnostic tools to identify root causes. Provide training and guidance to Level 1-2 support staff by sharing expertise, conducting regular knowledge-sharing sessions, and assisting in the development of training materials.
• Team Collaboration and Communication: Act as a liaison between the Technical Support, Customer Success, Data and Engineering teams, ensuring clear communication and effective problem-solving. Contribute to the continuous improvement of our integration and testing processes.
• Product Feedback and Documentation: Monitor and analyze support tickets to identify trends, recurring issues, and areas for improvement in the product or support process and communicate them to the Engineering and Product team. Contribute to the internal and external knowledge base.

#LI-DD1

• Bachelor’s degree in Computer Science, IT  or related field
• Master’s degree preferred.
• Minimum of 5 years of relevant experience 
• Occasional domestic and international travel (~ 10%)
• Hybrid work setting, office and remote.
• 5+ years working in a software development team focused on developing and maintaining customer-facing software products.
• 5+ years in software development, QA testing, or a similar technical role.
• Prior experience in a technical support role, demonstrating the ability to diagnose and resolve complex technical issues, provide high-level support to end-users, and effectively communicate technical solutions to non-technical stakeholders.
• Strong understanding of software development life cycles and QA methodologies.
• Strong proficiency in SQL and data analysis, with the ability to efficiently query and analyze data within SQL databases to support customer integrations, troubleshooting, and decision-making processes.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively across different teams.
• Adaptable and willing to take on a variety of tasks in a fast-paced environment. 
• An outcome focused mindset including process discipline and drive for timely project completion. 
• A passion for staying at the forefront of technology, continuously learning, and growing.

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sic