Customer Success Renewals Specialist

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.

ABOUT THE OPPORTUNITY

A Customer Success Renewal Specialist drives post-sales services product and solution adoption for assigned territories/accounts. They will identify expansion and renewal opportunities. Drives a consistent cadence of customer coverage activities designed to increase likelihood of renewals. Acts with minimal guidance.  Closes, expands, and renews opportunities that do not require field sales resource involvement. Negoiates and/or assists to negotiate customer renewal contracts.  Collaborates with account managers to uncover and expand opportunities. Aligns with customer decision-makers and partners with existing customer base to identify the customer’s needs and uncover new technology.  Makes customer presentations on new offers and customers current footprint and strategic direction.  Collaborates with Avaya Business Partners in support of the renewal opportunity.   Provides input into strategic customer business plans and goals with identified business needs and solutions.  Sets up quarterly account reviews to review accounts, answer questions, and offer guidance. May provides basic technical support to ensure customer satisfaction. Contacts appropriate resources when needed to maximize efficiency when assisting customers.

ABOUT YOU

• Bachelor’s degree or relevant industry experience.
•  5 – 8 years related experience. Plus is experience working with or for customer utilizing Avaya
• Excellent verbal and written communication skills
• Large account management experience
• Strong financial management skills
• Strong contractual negotiation skills
• Experience in presenting to executive level clients.
• Excellent business acumen
• Experienced in generating services revenue and sales.
• Experience in garnering, maintain and expanding client executive relationships.
• Sound knowledge of IP telephony and Contact Center solutions.
• Competitive knowledge
• Required experience in MS Office:  Excel, Word, PowerPoint, OneNote, Calendar, SalesForce

COMPENSATION

The pay range for this opportunity is from $101,700 to $127,190 + target sales incentive + benefits

 

This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

Experience

5 - 8 Years of Experience

Education

Bachelor degree or equivalent experience

Preferred Certifications

Footer

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may var