General Virtual Assistant (Work From Home) – For Pooling

This is a remote position.

About Us

VirtuallyinCredible is a people-focused company that started with one Virtual Assistant and has grown to over a thousand home-based VAs. We are committed to providing excellent service to our clients while creating a supportive and growth-oriented environment for our team members.

We are currently looking for a General Virtual Assistant who will help deliver outstanding customer support and contribute to our continued success.

Responsibilities

• Provide customer support and manage client communications

• Handle calls and email inquiries

• Perform administrative tasks such as A/R, A/P, work order processing, notices, compliance, lease renewals, document preparation, and email management

• Assist with marketing and social media management

• Follow client-specific Standard Operating Procedures (SOPs)

• Stay updated on changes to SOPs and company guidelines

• Represent VirtuallyinCredible’s core values in all interactions

• Provide data, updates, and reports to the leadership team as needed

• Perform additional tasks as required

Requirements

Qualifications

• Fluent in written and spoken English

• Good American accent

• Willing to undergo background checking

• Quiet and professional home office setup

• Willing to work the graveyard shift

• Fast and reliable internet connection (minimum 10 Mbps) with backup

• Dependable electricity with power backup

• Computer Requirements:

• Windows: At least 12GB RAM, AMD Ryzen 5 2200/i5 8th gen or higher

• Mac: At least 8GB RAM

• Operating System: Windows 11 or macOS (Sequoia, Sonoma, Ventura, Tahoe)

Benefits

Why You’ll Love Working With Us

• Permanent work-from-home setup

• Paid training

• Annual performance appraisals

• Free noise-cancelling headset

• Holiday pay

• Overtime pay

• Referral bonuses

• Year-end bonus

• Supportive and rewarding work environment