Social Services Case Manager - CAP
Gila CountyAbout the role
Posting number: 26-078
Department: Health and Community Services
Job classification: Social Services Case Manager
Posting type: Open
Categories: Administration, Clerical & Data Entry, Community and Social Services
Summary
This position manages Community Action Program cases, processing applications and assessing clients' needs. Other administrative duties include data maintenance and arranging appointments. Coordinates community projects as needed.
Examples of duties
SUPERVISORY RESPONSIBILITIES
This position does not supervise other employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assesses clients' needs and provides assistance, guidance and referrals to other programs.
- Contacts applicants to make appointments and provide explanations on eligibility and required documentation. Provides case management for clients of transitional housing program.
- Maintains client database. Maintains filing system.
- Screens and processes intake applications.
- Attends monthly interagency meetings for networking purposes.
- Travels to deliver monthly services to residents.
- Performs other duties as assigned.
BUDGET RESPONSIBILITIES
This position provides research support on departmental budget.
PROJECT RESPONSIBILITIES
This position does not have project responsibilities.
ORAL COMMUNICATION DUTIES
This position explains County procedures or processes, responds to public inquiries and participates in meetings.
WRITTEN COMMUNICATION DUTIES
This position creates or edits documents, internal memos, emails, forms and formal letters.
INTERACTIONS WITH THE GENERAL PUBLIC
Interacts regularly with internal coworkers and other departmental personnel over the telephone, by email, and/or in person. Incidental contact with the public may occur as part of the work location.
INTERACTIONS SPECIFICALLY WITH CUSTOMERS
Regularly (More than 55% but less than 70% in a year)
Qualifications
MINIMUM EDUCATION REQUIRED
High School Diploma or GED.
MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED
Three (3) years experience or equivalent combination of education, training and experience.
PROFESSIONAL CREDENTIALS REQUIRED
Must possess and maintain a valid Driver’s License.
Supplemental information
KNOWLEDGE REQUIRED
Customer and personal service; other case managment screening; processing intake applications on potentially eligible clients; determines client eligibiliy in accordance with program funding source guidelines and policy; provides assistance to clients regarding utility assistance, disconnect prevention, and home eviction prevention.
SKILLS REQUIRED
Active learning; active listening; communicating diplomatically; customer service; persuading and influencing; problem recognition; problem solving; typing and data entry.
ABILITIES REQUIRED
Fully and quickly comprehend spoken words; recognize problems and solve problems with deductive reasoning.
PHYSICAL DEMANDS
- Regularly sits to operate computers, rarely sits to attend to reception areas.
- Occasionally stands to attend to customers.
- Constantly requires dexterity for keyboard operation.
- May be required to lift work related materials, equipment or tools up to 25 lbs.
- Incumbents in this position may be required to bend and twist.
WORK ENVIRONMENT
Incumbents in this position generally works in an office environment and may rarely spend time in lobby environment.
SAFETY RISK EXPOSURE
Incumbents in this position are generally not exposed to safety risk. On rare occasions, this position may become exposed to telephone verbal abuse by customers or citizens.
PROTECTIVE GEAR & SAFETY MANUALS
Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department.
CONSEQUENCES OF ERROR
Potential errors can result in unfavorable public perceptions and legal ramifications.
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