Operations Supervisor - Field Services

Who We Are

Recognized as one of Crain’s “Best Places to Work in Chicago” as well as a 2024 “Great Places to Work”, by the Great Place To Work Institute Inc., Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a fourth-generation, family-held transportation asset services and management company with roots dating to 1928. Sasser’s six subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, containerized shipping, and aviation transportation equipment solutions including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.

Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, Xced Aviation Services, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com.

As an Operations Supervisor—Field Services, Here's What You'll Do:

The Operations Supervisor – Field Services is responsible for managing the day-to-day operational performance of railcar repair operations in Houston, Texas. The position is accountable for leading and managing railcar repair events via direct contact with the customer base while ensuring a positive financial return on tasks performed. In addition to the financial responsibility, this position will ensure safety, quality, and environmental responsibilities are realized. This role is responsible for staff development, succession planning, and motivating site personnel to achieve all strategic business objectives.

Role and Responsibilities:

• Set an example and conduct activities consistent with the core values of CFRS, contributing to a positive environment for communication, empowerment, and continuous improvement.
• Lead all employees in the safety initiatives and adhere to all railcar safety procedures.
• Supervise and direct a workforce of between 1 to 20 employees in the mechanical servicing of railcar rolling stock in accordance with established quality control, engineering, safety, and customer standards while complying with established repair schedules.
• Ensure that the location/workforce is managed, so that key performance measurements meet or exceed budgeted goals and standards, i.e., efficiency, net income, labor hours, delays, cross-over, etc.
• Plan, organize, and supervise production in accordance with priority goals and availability of resources to ensure adequate and timely customer service needs are met.
• Perform in-process quality inspections.
• Communicate location performance to site personnel to ensure consistent and efficient production flow.
• Utilize technical experience, expertise, and problem-solving abilities to achieve and maintain a quality repair.
• Maintain an efficient workforce by training, counseling, and motivating staff.
• Ensure that all necessary documents, including regulatory ones, are accurate and completed on a timely basis.
• Ensure the appropriate applications of the labor time collection, quality standards, safety rules, and other mobile site work rules as defined by the Company. If appropriate, initiate corrective action when necessary.
• Assist in employee personnel matters, including hiring, recognition, development, discipline, training, and termination.
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