Regional Case Manager, Latino Outreach

Fair Haven Community Health Care 

For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.

Job purpose

The Regional Case Manager, Latino Outreach will provide culturally enhanced case management services for individuals with substance use or co-occurring disorders. This position will focus on recovery-oriented services that increase individuals access to equitable care, connect individuals to support services, improve individuals’ quality of life, decrease stigmas and promote health equity with a focus on Latino populations/groups. An emphasis will be placed on targeting culturally and linguistically competent services with a focus on addressing identified disparities in the global systems of care for Latino populations. The Regional Case Manager will collaborate extensively with outside service providers, and make appropriate internal/external referrals.

Duties and responsibilities

Reporting to the Director of Programs and with close collaboration with the Department of Addiction Medicine, the Regional Case Manager of Latino Outreach provides case management and outreach services to clients throughout Region 2 of the CT Department of Mental Health & Addiction Services (DMHAS), with a focus on reaching the Latino population. The focus is on reaching and helping Latinos facing unhealthy substance use. Typical tasks include but are not limited to:

• Provides community-based providers with information on substance abuse treatment and access to services
• Ensures a region-wide integration and collaboration with other providers;
• Establishes linkages with other organizations within Region 2 which provide services to Latinos in order to facilitate referrals to such services;
• Facilitates and participates in monthly meetings with collaborators in order to share ideas, develop approaches review success and failures, in order to assist one another and plan for future directions;
• Works with the FHCHC data team to institute a tracking system that follows the individual through the various levels of the continuum of care; and to  institute a tracking system to follow up on Latino individuals leaving treatment for non-compliance or against medical advice.
• Connects clients with needed services and supports including making internal and external referrals
• Works closely with FHCHC’s Addiction Medicine Care Coordinator and other members of the FHCHC Care Coordination team, to help clients facing barriers such as housing, food insecurity, etc.
• Ensures that all clients have the needed transportation to and from meetings/appointments related to withdrawal treatment, hazard reduction and recovery support. On some occasions, will have to transport the client himself/herself utilizing FHCHC-owned vehicle.
• Maintains strict adherence to all document deadlines including report deadlines and timely completeness of documentation and documents client referrals, encounters and services in Epic (electronic health record)
• Attends and actively participate in staff meetings, supervision, and trainings as directed and participates in community events relevant to assisting the Latino population with issues of substance use withdrawal treatment, hazard reduction, and recovery support
• Will ensure that a minimum of 40 new patients per year enter into this Latino focused, substance use support program throughout the entire Region 2.

• Bachelor’s degree in relevant field and experience in case management are required. Experience with the patient population may be substituted for the degree requirement.