Internet Coordinator - Pottery Barn

About the Web Merchandising Team 

The Web Merchandising team plays a critical role in shaping Pottery Barn’s digital customer experience, bringing our brand vision to life across all online touchpoints. As part of the Direct-to-Consumer (DTC) organization, the team partners closely with Merchandising, Creative, Marketing, and Digital Operations to develop and execute compelling site experiences that inspire customers and drive business growth. 

Through strategic product placement, storytelling, content execution, and site optimization, the team ensures customers discover the right products at the right time throughout their shopping journey. Leveraging customer insights, performance data, and merchandising expertise, the team continuously enhances the online experience to increase engagement, conversion, and brand loyalty while supporting Pottery Barn’s ecommerce-first growth strategy. 

Overview of the Website Merchandising Coordinator role 

As a Website Merchandising Coordinator, you will help support the customer experience and business performance for Pottery Barn through thoughtful merchandising, content execution, and digital optimization. Partnering closely with your manager, Merchandising, Marketing, Creative, and Site Operations teams, you will execute product launches and category strategies that inspire customers and maximize conversion. You will support initiatives that increase engagement, sales, and brand loyalty in the online experience. Success in this role requires strong attention to detail, analytical thinking, excellent communication, and a passion for creating compelling digital experiences in a fast-paced retail environment. 

Specific Responsibilities

• Execute website merchandising and product discoverability strategies and optimizations
• Address site feedback and enhance overall customer experience across site and across channels
• Interface with merchandising teams to ensure site data integrity and correct product set-up
• Interface with site managers, project management and e-technology team for timely database uploads, site deployments, and reporting of issues
• Manage database uploads to UAT testing environments
• Coordinate and participate in daily site testing to ensure correct data integrity
• Coordinate the archiving of Website seasonal features, functionality, and products
• Other projects as assigned Criteria
• 0-2 years previous eCommerce, catalog or digital marketing experience.
• Intermediate Excel skills, must have an interest in the linkage from systems to the Web; access database and/or Adobe Analytics experience a plus
• Strong affinity for the product/concept.
• Able to execute in timely manner, anticipate problems and provide creative solutions.
• Well-organized and extremely detail oriented.
• Able to deal with ambiguity and a changing environment.
• Action-oriented and full of energy for challenges
• Strong verbal and written communication skills for reporting findings and collaborating with stakeholders.
• Ability to handle multiple tasks and projects simultaneously.
• Strong organizational skills to meet deadlines and manage priorities.
• This role requires being onsite in our San Francisco office Monday through Thursday, and Friday as optional in the office

Our Culture & Values 

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing. 

People First 

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
 

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health

Continued Learning

• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities 
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series 

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma