Sr. Service Engineer

Job Description

Title:  Sr. Service Engineer

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Key Accountabilities:

• Independently plan and execute comprehensive investigations into complex product failures occurring in the field
• Gathering detailed information about the failure event (e.g., operating conditions, environmental factors, maintenance history).
• Performing on-site tear downs, inspections and diagnostic testing.
• Utilizing specialized tools and equipment for data collection and analysis.
• Conducting root cause analysis (RCA) using methodologies such as 5 Whys, Fishbone diagrams, and fault tree analysis.
• Based on the investigation findings, develop and implement effective corrective and preventive actions (CAPA) to address the root cause of failures.
• Designing and testing modifications to the product or its components.
• Creating and updating technical documentation, service bulletins, and training materials.
• Collaborating with engineering, manufacturing, and quality teams to implement changes.
• Serve as a technical expert and provide advanced troubleshooting assistance to field service technicians, customers, and internal stakeholders.
• Analyze field failure data to identify trends, patterns, and potential areas for improvement.
• Prepare comprehensive reports summarizing investigation findings, conclusions, and recommendations.
• Stay up-to-date with the latest advancements in failure analysis techniques and industry best practices.
• Maintain strong relationships with customers by providing timely updates, clear explanations, and professional support throughout the investigation process.
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
• Perform special projects as required

Basic Requirements:

• Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Bachelor’s Degree in Engineering or Technology and 5 years of failure analysis or service engineering experience with internal combustion engines; or 9 years of failure analysis or service engineering experience with internal combustion engines
• Willingness to travel  up to 75%

Preferred Qualifications:

• Excellent knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of internal combustion engines
• Excellent mechanical or electrical knowledge of engines and tools, including their designs, controls, uses, repair, and maintenance, including major engine overhaul and the tune-up of diesel engines and components
• Excellent ability to read and interpret blueprints, technical drawings, schematics, and computer-generated reports
• Excellent analytical and creative problem solving skills, when problems are very complex
• Excellent organizational, planning and follow up skills
• Strong oral/written communication skills
• Strong interpersonal skills

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

Job Posting Date

09 Jul 2025; 00:07

Pay Range

$90,985 - $136,477-Annually

Location:

Mankato, MN

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, and employment type.