Service Communications Assistant

Company Description

About Us

At Property Soar, we specialize in delivering exceptional residential and commercial property experiences. Based in the vibrant city of New Orleans, our mission is to provide outstanding service and efficient property solutions tailored to our clients' needs. With a commitment to professionalism, attention to detail, and customer care, we aim to set the standard in the real estate and hospitality sectors.

Job Description

Job Description

We are currently seeking a Service Communications Assistant to join our team in New Orleans. This role is ideal for a detail-oriented professional who can manage incoming service requests and coordinate internal and external communications. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to thrive in a fast-paced environment.

Responsibilities

• Respond to and manage incoming service-related inquiries from tenants and property owners.

• Maintain clear, professional communication with vendors, technicians, and other service partners.

• Log, track, and update service requests using our internal systems.

• Follow up on open issues to ensure timely resolution and customer satisfaction.

• Assist in preparing service reports and documentation.

• Collaborate with the property management team to improve service workflows.

• Support scheduling and coordination of property inspections and repairs.

Qualifications

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.

• 1+ years of experience in a communications, customer service, or administrative role.

• Strong written and verbal communication skills.

• Ability to handle multiple tasks while maintaining attention to detail.

• Proficiency in Microsoft Office Suite and basic database systems.

• Strong organizational and time-management skills.

• Experience in property management or real estate is a plus but not required.

Additional Information

Benefits

• Competitive salary between $49,000 and $58,000 annually.

• Opportunities for career growth and advancement.

• Professional development and training programs.

• Supportive team environment.

• Paid time off, holidays, and health benefits available.