Customer Services Coordinator

Job Title

Customer Services Coordinator

Department

Rec Center Facilities

Worker Type

Regular

Pay Type

Hourly

Hourly Rate

17.69

Work Shift

Scheduled Weekly Hours

40

Benefit Eligible

Yes

Post-Offer, Pre-Employment Physical Required?

No

Job Description Summary

Assists in the administration & management in all operational and programming aspects of the customer service area to include membership, pro shop, informal, and reception control for the Recreational Sports Center. Serves to provide program staff management, facility coverage, and event coverage

Job Description

Essential Responsibilities:

• Functional supervision of Customer Service staff working in the Rec Center, Clawson, and North Quad.  Supervision includes conducting training sessions, leading in-services, and assisting with evaluations.
• Serve as Manager on Duty for 2-3 shifts/week.  Answer phone calls in Main Office at designated times.
• Assist with fitness equipment cleaning and preventative maintenance, including scheduling, training, and documentation.
• Schedule & Coordinate facility rentals for student organizations and community groups with appropriate staff.
• Create/Edit Forms, Coordinate Data Collection,  evaluate usage reports and analyze program data
• Reconcile monthly credit card receipts
• Direct Supervisor: Direct day-to-day work and assignments of 7-10 student staff
• Establishes work processes for others resolve customer membership complaints direct communications with customers regarding memberships

Minimum Qualifications:

• Requires six months of coursework or training beyond high school in Business Administration and three years retail experience, or an equivalent combination of education and experience

Additional Position Information (if applicable)

Required Qualifications:

• Receive 1st aid/CPR certification and ServSafe certification within 90 days of employment

Working Conditions:

• Physical effort usually requires considerable walking and standing, and may require some lifting of materials weighing 25 to 50 pounds. Periodic assignments given which entail dealing with unpleasant physical situations.

Special Instructions (if applicable)

None

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work
For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement
Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, re