Patient Voices, Senior Manager - Thyroid Eye Disease (TED)

Career Category

Corporate Services

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Patient Voices, Senior Manager – Thyroid Eye Disease (TED)

What you will do

Let’s do this. Let’s change the world. At Amgen, we don’t just treat patients — we partner with them. The Patient Voices Senior Manager for Thyroid Eye Disease (TED) will serve as the company’s lead for connecting the lived experiences of TED patients and caregivers to our strategies and programs. This individual will identify opportunities to listen to, learn from, and amplify the voices of those living with TED, ensuring their perspectives inform decisions and shape approaches across medical, access, communications, and commercial functions.

In this capacity, the role will lead initiatives that authentically connect patients and caregivers to Amgen’s mission — from early insights and co-creation through storytelling and employee engagement. The position will strengthen Amgen’s reputation as a trusted partner to patients and advocacy organizations by advancing strategic programs that educate, empower, and embed the patient voice throughout the product lifecycle. This role reports to the TED Advocacy Relations Director and is remotely based.

Key Responsibilities

• Create meaningful engagement opportunities for patients and caregivers to share their stories and lived experiences across Amgen, fostering authentic connection to the company’s mission and deepening employee understanding of the patient journey.
• Identify and develop opportunities to engage patients living with Thyroid Eye Disease (TED) and their caregivers through listening sessions, narrative interviews, advisory boards, and community partnerships.
• Recruit, onboard, and contract patients and caregivers aligned with cross-functional goals and in partnership with brand, legal, regulatory, medical, and compliance teams, and oversee the creation of high-quality, compliant story assets (video, audio, photography, written narratives).
• Develop and maintain standardized processes and governance frameworks for patient recruitment, contracting, and consent management to ensure ethical, compliant engagement
• Collaborate with Medical, Access, Commercial, and Communications teams to embed the patient voice into disease education, access initiatives, and communication strategies.
• Partner with Communications on external patient engagement opportunities — including media interviews and filming initiatives — aligned with Amgen’s product and corporate communications objectives.
• Ensure diverse and representative patient voices are included across all engagements, reflecting real-world experiences across backgrounds, geographies, and disease stages.
• Serve as a trusted liaison and steward of patient experiences, ensuring stories are respectfully represented and thoughtfully used to educate, inspire, and inform.
• Host and coordinate patient participation in employee engagement experiences (e.g. Mission Week, Mission Moments, townhalls, sales meetings, etc.), that inspire empathy, connection and reinforce Amgen’s patient-first culture.
• Translate patient and caregiver insights into actionable strategies that inform cross-functional decisions, advancing patient-centered approaches across the product lifecycle.
• Define and implement KPIs to measure the reach, resonance, and business impact of patient storytelling initiatives, including their influence on culture, communications, and strategic decision-making.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of advocacy, policy, marketing, or medical