Customer Service Representative

Description

Are you passionate about helping customers with their financial needs and goals? At Susquehanna Community Bank, we understand that community banking is built on trusted relationships, and our “touch” is personalized. Our dedicated employees deliver a better banking experience and exceptional customer service to our customers.

Customer Service Representatives are the front line of Susquehanna Community Bank and are responsible for processing personal and commercial transactions and providing fast and friendly customer service.

Job Duties

• Performs duties relating to customer transactions, including but not limited to, receiving checks and cash for deposits, processing mortgage and consumer loan payments and counting and packaging coins and currency.
• Promotes and explains other services the Bank provides, such as deposit products, customer convenience services and consumer and mortgage loans.
• Prepares and maintains various reports and records, relating to currency transactions and BSA reports.

Requirements

Skills and Experience

• Proficient communication – in person, over the phone, and via email
• Ability to multi-task and problem-solve
• Strong attention to detail
• Proficient math and computer skills
• Six months cash handling and/or customer service experience (preferred)

Equal Opportunity Employer including Disability/Vets.

Member FDIC. Equal Housing Lender.