Senior Director, Patient Access Services

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Job Description

The Senior Director of Patient Access Services oversees the Patient Assistance Program (PAP) and AbbVie Access Support (AAS) teams that provide empathetic services to help patients optimize their treatment journey. This role will provide leadership and management oversight of multiple teams that engage and support patients across the AbbVie portfolio. Collectively, these teams are comprised of >1,000 FTEs and contractors across AbbVie and vendor partners. The leader works closely with other cross-functional teams (Commercial, R&D, brand marketing, marketing analytics, media, strategic planning, marketing excellence, IT, and others), and directs outside agencies, and third-party partners to drive program performance. This position sits on the AbbVie Endocrinology Inc. leadership team and is a key contributor to the organization’s performance. 

Responsibilities Include:

• Key stakeholder and trusted advisor with Commercial leaders and drives, develops and executes brand strategies for AEI. Guides teams to ensure complete strategic and executional alignment to guarantee an optimal patient experience.  
• Manages relationships with multiple PAP and AAS teams with an eye to driving patient experience balanced with program efficiencies. 
• Optimizes and fortifies alignment and integration within the newly centralized patient engagement teams to achieve seamless collaboration and outcomes. 
• Manages program needs, performance, cost, and outcomes to better allocate resources appropriately. Accountable for the success of the programs as well as compliance and monitoring oversight to comply with the quality system and program guidelines. 
• Leads the strategy to consistently monitor performance and conduct analyses for program updates and in