Regional Account and Operations Manager - Pharma

 

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

 

See what life is about at BCD M&E at bcdme.com/careers

 

 

About the role:

We're looking for a Regional Account and Operations Manager e for the EMEA market to join one of our Global Pharmaceutical client dedicated teams. In this role, you will be leading a large team for a major Life Sciences customer. You will be responsible for all operational processes surrounding sourcing, planning and group air specific to this key account. You will provide subject matter expertise surrounding development / enhancement of overall team process, procedure documentations development, training and compliance acheivement. You will also drive programme strategy, innovation, financial performance, quality of service, preferred vendor/supplier performance. This role will require you to lead, collaborate challenge the status quo along with constantly reaching for the next step with your customer. If you are ready to go for it, this is the perfect role for you! 

 

 

Your key responsibilities:

• Work with EMEA customers to develop strategic business objectives for the meetings program focused both on client and BCD M&E objectives
• Meet and exceed customer expectations by managing customer service levels, quality, and productivity and by providing value added solutions and recommendations.
• Work with partner agencies that will be servicing your customer to drive their success and adherence to SLAs/KPIs
• Identify key areas for efficiency and service excellence across the client operating team
• Implement BCD M&E standard operating procedures (SOPs) and development and implement customer specific SOPs
• Operational leadership over operations management team as well as client-dedicated team overall
• Work alongside Business Analyst to identify and maintain reporting requirements for customers while providing them business insights and analytics to identify gaps and opportunities
• Serve as primary point of authority on the terms and deliverables of the assigned client contracts to ensure contractual obligations are continually met. Be responsible for contract negotiation, management, renewals and expansions
• Engage and network with customer end users to sell the value of the meetings program and drive adoption
• Financial management of the contract to ensure budgets and forecasts are achieved

 

You’re good at:

• Solving problems, identifying gaps, and finding opportunities to find eff