Manager, Insights Center Research

Manager, Insights Center Research

Join the team at Capital One that publishes original research and actionable insights for the public good.

As a researcher and team lead in the Capital One Insights Center you will lead a team of researchers, analysts, and writers to publish insights and analytics that help shape policy decisions and community change to contribute to thriving communities and advance Capital One’s mission to change banking for good.

What You’ll Do:

Develop and Publish Public-Facing Research

• Identify, prioritize, and lead timely and impactful research projects related to affordable housing, small businesses, financial wellbeing and other local economic development and consumer-focused topics.

• Plan, execute, and partner with others to construct data assets in service of research projects.

• Synthesize and communicate data insights and findings in a compelling manner for external decision makers, and work with internal colleagues to contextualize research findings within relevant business products and strategies.

• Draft, coordinate input on, and publish final products. 

• Coordinate and help deliver executive presentations and progress updates.

Lead Research Operations

• Identify, standardize, and scale research operations best practices, specifically with respect to vendor management, external research partnerships, research metrics, and reporting

• Design, streamline, and automate organization-wide research operational processes to simplify and enable associates and leaders to focus on their work

• Drive momentum by creating transparency to the overall research & research operations portfolio 

• Create and oversee organizational feedback mechanisms to understand operational process inefficiencies and pain points related to research processes

• Track effectiveness of operating standards and research management activities, identifying opportunities for increasing awareness and alignment of research in flight

Collaboration & Connection

• Work in lockstep with our Public Affairs, LOB Comms, and associated teams to align on opportunities and risks 

• Build and maintain strong working relationships with research and strategy teams throughout the enterprise to uncover shared research opportunities and capabilities

• Develop and deploy a communications and education strategy for research governance processes in External Affairs, including tool usage & opportunities to increase the maturity of research communications in partner teams

Basic Qualifications

• Bachelor’s Degree or Military Experience

• At least 4 years of experience in data analytics and research roles

• At least 2 years of project management experience 

Preferred Qualifications

• Experience working in the financial services industry 

• Strong communication and collaboration skills

• Strong problem solving and influencing skills

• Experience managing multiple large portfolios of work

• Familiarity working with Public Affairs, Strategy, and Risk teams

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $146,100 - $166,700 for Manager, Market Research

 

 

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

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