SVP, Mobility Business Advisor (Hybrid)

The Mobility Business Advisor will lead Mobility services across North America, Latin America and Europe to deliver best-in-class Mobility services to support Citi’s global workforce.
 

This individual will be responsible for end-to-end service delivery and mobility operations and will be accountable for the performance of Citi’s Mobility Team and the third parties that facilitate that delivery. Effective and practical mobility solutions that allow Citi to be agile, form a key part of our organizational resourcing strategy.  The role ensures Businesses can meet their talent agenda utilizing Citi’s mobility programs, while ensuring optimum levels of employee experience, cost efficiencies and compliance with internal frameworks and external legislation.

This individual will manage a global team of Mobility Business Partners and Mobility Specialists and will be responsible for overseeing the delivery of internal mobility consulting across the organization.  The individual will also be responsible for the execution of vendor strategy in their cluster and contribute to a wide range of global initiatives that elevate the function and enhance general stakeholder experience. They support cluster specific activities where Mobility can contribute and add value.  The MBA will report to the Global Head of MI and will play a critical role in driving Citi’s global Mobility strategy and Mobility Program.

Responsibilities will include, but are not limited to, the following:

• Global Leadership & Oversight: Lead and develop a high-performing global team.  Responsible for performance and development of Mobility Business Partners  and Mobility Specialists who seek opportunities for growth. Foster collaboration across geographies to drive consistency, performance, and shared best practices. Serve as the point of escalation for issues/concerns raised by HR, business manager and employee stakeholders.

• Program Execution: Oversee the delivery of end-to-end mobility services, including expatriate and short-term assignments, international transfers, and domestic relocations, ensuring a high-touch, compliant, and cost-effective approach. Partner with other department leads to ensure successful execution of the Mobility Program, (e.g., Payroll, Tax, Travel, etc.).  Accountable for deliverables identified as part of MI leadership annual objective setting.

• Client & Stakeholder Engagement: Act as a strategic advisor to business and HR stakeholders. Understand business needs and guide team to offer  cost effective, practical solutions that enable and support mobility.

• Vendor relationship & Delivery: Manage relationships with key external vendors (relocation, data provider, etc.) to ensure service delivery excellence, performance against SLAs, and alignment with evolving program requirements.  Identify opportunities for cost and service optimization.

• Risk & Control: Ensure consistent program delivery achieved through following global framework. Identify and mitigate program risks through proactive control measures and governance. Assume Business Activity Owner (BAO) role for key Mobility vendor relationships to ensure third party risk and control requirements are met.

• Program Governance: Partner with broader MI team, including Head of MI, to maintain and refresh mobility programs and frameworks that are globally consistent and reflective of industry best practices.  Actively seek opportunities for right placement of mobility activities, centralization, etc. where efficiencies can be achieved. Support Head of MI with team capacity planning, operating model design, and ad-hoc projects. Promote adherence to compliance with immigration, labor, employment and tax legislation (in partnership with legal, tax and local HR) on assignment structure and program design.

Qualifications:

• Bachelor’s/University degree or equivalent experience
• 10+ years of experience in global mobility, including strong leadership skills of international teams; adaptable and flexible, with the ability to work across cultures and geographies
• Extensive knowledge of mobility, including policies, compensation and benefits, relocation, immigration and tax
• Self-motivated and results oriented with the ability to innovate
• Excellent organizational, strategic planning and data-driven decision-making skills
• Strong communicator with customer focus, relationship building expertise, and the ability to influence across all levels of the organization
• Experience managing external vendors and working with global service delivery models

This job description provides a high-level review of the types of work per