Activities Assistant, Transition Programs or Activities Coordinator, Transition Programs

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

PLEASE NOTE: The position will be filled at either the Student Services Professional SSP IB, or SSP II level, dependent upon the applicant's qualifications:

• SSP IB: You'll assist with the comprehensive management of commencement ticketing and technological support, ensuring smooth operations for thousands of graduates and guests. Responsibilities include developing and managing ticketing workshops, liaising directly with platform vendors, troubleshooting capacity-related issues, and coordinating with IT for event technical needs. You’ll maintain and update online student orientation interfaces, ensuring accurate and timely data management. Additionally, you'll oversee and enhance departmental websites and digital communications. This role also encompasses extensive interaction with students, families, and guests, providing exemplary service and resolving eligibility concerns. You will support day-to-day planning and execution of various transition-related signature events and play a critical role in training and supervising student assistants and volunteers, preparing them for successful participation in significant university events.
• Key Responsibilities:
  • "Creation and implementation of eligibility and ticketing support workshops."
  • "Primary liaison with ticketing platform vendor."
  • "Monitors and reports on ticketing as it relates to venue capacity."
  • "Oversight and maintenance of departmental external websites."
  • "Coordinates and performs data updates as needed."

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/00120bwkjaxq4z2as9ljj22xaz088u9z

• SSP II: This role primarily coordinates ticketing and technology platforms, oversees department technology, supports events, and maintains online student orientation platforms. You'll collaborate across campus departments, extensively interact with students and guests, and lead student staff training and supervision. You’ll also handle operational troubleshooting, budgeting, and continuous assessment to ensure event success and platform effectiveness.
• Key Responsibilities:
  • "Primary liaison with ticketing platform vendor and lead staff member overseeing construction, utility, accessibility, and aesthetic of product as it rolls out and is utilized by students/guests."
  • "Coordinates hiring, training, and supervising student assistants for GradFest and Commencements in relation to ticketing, ticketing distribution, on-site computer/software platform (“Tassel”) utility, and name-card distribution (approx. 25-30 student assistants)."
  • "Coordinates the day-to-day maintenance of departmental websites, including WebTwo for university website pages."
  • "Developing, executing, and evaluating leadership training programs, workshops and retreats."
  • "Collaborates with other staff to execute all necessary communications to students related to NSO online, and other NSO reservation systems."
  • "Monitors and reports on ticketing as it relates to venue capacity."
  • "Troubleshoots and strategizes opportunities and solutions to ensure ticketing distribution aligns with max-capacity thresholds in compliance with campus, city, state, etc., codes/regulations."
  • "Creation and implementation of eligibility and ticketing support workshops which will occur prior and during CSUN’s GradFest event."
  • "Coordinates department assessment needs by serving on the divisional ‘Assessment Community of Practice’."

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/il9i3hm1lbdwg51wmmxqej91nv033zki