Medical Assistant – Logan Health Concierge Medicine

Under clinical supervision, assists in the delivery of patient care and treatment according to policies and procedures and Logan Health (LH) MAU/UAP (Unlicensed Assistive Personnel) scope of practice. Provides administrative support and works collaboratively with Physicians, Advanced Practice Clinicians, RNs, LPNs and other department staff to meet the physical, psychosocial, education and spiritual needs of the patient and family.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Certified or Registered Medical Assistant – Concierge Medicine

Location: Logan Health Concierge Medicine

Schedule: Full-Time | Day Shift

At Logan Health, our Concierge Medicine team is dedicated to providing a highly personalized healthcare experience focused on accessibility, relationship-based care, and exceptional service. We are seeking a Certified or Registered Medical Assistant to support patient care, care coordination, membership services, and administrative operations within the Concierge Medicine program. This role plays an integral part in delivering an exceptional patient experience through personalized service, proactive communication, and coordination of healthcare services across the Logan Health system.

Key Responsibilities

• Prepare patients for examinations and treatments according to clinic protocols.

• Obtain and document patient histories, vital signs, and clinical information in the electronic medical record.

• Collect laboratory specimens and perform approved clinical tasks within scope of practice and validated competencies.

• Prepare examination rooms, equipment, and supplies for patient visits and procedures.

• Assist providers during examinations and minor procedures.

• Perform approved clinical procedures including dressing changes, splint application, cast care, and suture or staple removal.

• Serve as a primary point of contact for Concierge Medicine members, providing exceptional customer service and personalized support.

• Coordinate appointments, referrals, diagnostic testing, specialty services, and follow-up care throughout the Logan Health system.

• Support membership enrollment, onboarding, retention, and ongoing client engagement activities.

• Assist with concierge-specific billing, membership documentation, and program administration.

• Facilitate communication between patients, providers, specialists, and Logan Health departments to ensure a seamless care experience.

• Respond to incoming patient calls and portal messages, gathering information for appropriate clinical follow-up.

• Clean, disinfect, and maintain equipment according to departmental policies and infection prevention standards.

• Participate in department meetings, education, quality improvement initiatives, and other departmental activities.

• Maintain accurate and timely patient documentation.

• Perform approved scribe duties when trained and competency validated.

What We're Looking For

Required Qualifications

Must meet one (1) of the following educational requirements:

• Graduate of a CAAHEP or ABHES accredited Medical Assistant program.

• Completion of a Medical Assistant program accredited by a regional or national accrediting organization recognized by the U.S. Department of Education, including a minimum of 720 clock hours and a 160-hour externship.

• Certified Medical Assistant (CMA) – AAMA

• Registered Medical Assistant (RMA) – AMT

• Clinical Certified Medical Assistant (CCMA) – NHA

• National Certified Medical Assistant (NCMA) – NCCT

• Clinical Medical Assistant Certification (CMAC) – AMCA

Preferred Qualifications

• One (1) year of experience in a medical practice, ambulatory clinic, concierge medicine, or customer service-focused healthcare setting.

• Current Healthcare Provider CPR certification or ability to obtain prior to completion of orientation.