Sr. Salesforce Business Analyst

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

As a member of the Business Systems and Operations team, you will drive significant revenue and productivity improvement across the global customer and business organizations. With a deep understanding and background in Salesforce CRM management, you will create value within the platform that flows through multiple systems and into all aspects of running an effective and efficient business. As a business owner, you define the strategy around using data and technology to optimize sales, marketing, service, and analytics. You will then work across IT, the global customer organization, and stakeholders throughout the company to develop outcomes that will transform customer relationships and coinciding business operations.

Essential Duties and Responsibilities:

• Manage the CRM system and upstream/downstream strategy and implementation including roadmap with development priorities, impact, timeline, and deployment
• Collaborate with IT to ensure the desired outcome for each enhancement is properly scoped, documented, designed, tested, meets the requirements, and is ready for release
• Develop and implement changes within Salesforce to enhance internal and external user experience, understanding, and effectiveness
• Use data to drive decisions and recommendations, working with the data optimization team to guide the flow of information from input to output
• Work across teams to understand upstream and downstream integrations and systems and quickly and permanently resolve issues
• Improve and optimize efficiency both internal to Salesforce CRM administration as well as broader sales and business processes
• Find and address sub-standard structure built on legacy solutions to create best in class CRM implementation and integrations
• Create and maintain documentation and reference guides related to the Salesforce instance, and end-to-end processes and business objectives
• Promote adoption and change management including awareness, training, and integration into existing workflow of global team
• Coach internal team members to deepen their overall knowledge and guide them through complex scenarios and solutions
• Lean on mix of business and technical experience to clearly and effectively communicate across multiple functions and levels from individual contributor to VP

Qualifications

• Undergraduate degree from a top university in related field
• 8+ years of experience as a business owner or developer of a CRM system
• 4+ years of hands-on Salesforce experience and certification
• Success growing value and adoption out of a CRM tool
• Understanding of Agile development
• Strong business acumen with an ability to draw connections between sales, marketing, and service objectives and data-driven and technical solutions
• Exceptional written and verbal communication skills with ability to quickly shift between business discussion at the executive level and detailed technical understanding and capability

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gende