Regional Practice Consultant (Medical Assistance) Western Regional Office #W0005

Title: Regional Practice Consultant (Medical Assistance) Western Regional Office #W0005

State Role Title: Program Admin. Specialist II

Hiring Range: $72,000 - $78,000/yr.

Pay Band: 5

Agency: Department of Social Services

Location: WESTERN REGIONAL & LICENSING

Agency Website: www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

The Virginia Department of Social Services (VDSS), Division of Local Engagement and Support is currently seeking a Practice Consultant (Medical Assistance) in our Western Regional Office. This position is responsible for providing programmatic supervision, consultation, and support to Local Departments of Social Services (LDSS) to promote efficiency/accountability in program operations and enhance service delivery to customers in the region. Provide feedback to the Program Manager and Regional Director on issues that pertain to specific local agency operations or have region-wide/statewide implications.

Minimum Qualifications

• Considerable knowledge in the Medical Assistance program area.
• Considerable knowledge with interpreting and applying Federal and State policies and regulations.
• Provide guidance, training, assistance, and support to local departments to ensure quality/efficiency/accountability in all program operations.
• Develop/deliver policy, procedural, and automated systems training to individuals with varying levels of program knowledge.
• Understand human behavior, as it relates to social/ economic concerns and casework principles/ practices.
• Communicate clearly and concisely, both orally and in writing.
• Ability to work independently and as a team member.
• Manage multiple tasks and prioritize workload.
• Must possess a valid driver's license.

Key competencies:

Influence Others - The ability to work with people of diverse styles and backgrounds, to gain trust and support of peers, and to find common ground and solve problems for the good of all.

Focus on Customer - The person who is effective in this competency embraces a customer-focused mindset in all parts of engagement with internal and external customers. He or she demonstrates concern for satisfying the expectations of customers, and uses their understanding of customer needs as the basis for decision-making and actions.

Manage the Work Process - The ability to figure out the processes and workflows necessary to get things done, develop a plan and organize people and activities to achieve the best results.

Build Relationships - The ability to work with people of diverse styles and backgrounds, to gain trust and support of peers, and to find common ground and solve problems for the good of all.
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