Associate Client Services Representative

Create, Innovate, And Deliver Solutions!  This is what you can expect from a career at Noble, an Aptar Pharma company.  As business expands, we are seeking a talented Client Service Manager within our Supply Chain team at our headquarters in downtown Orlando, Florida. This position is a hybrid role. Noble is a patient-centric global leader in medical device training solutions with expertise in human factors engineering, market insights, and device design & engineering to develop, manufacture and commercialize robust training solutions for patients who self-administer drug therapies. Noble’s training solutions encompass drug delivery training devices that mimic the exact feel, force, and function of the real drug delivery device on which it is modeled, and include autoinjectors, prefilled syringes, nasal devices, and pulmonary devices.

We at Noble know that to best serve patients across the globe who self-administer courses of therapy, we must understand their pain points and concerns. Because of that, we invest heavily in getting to know the patients we serve so we can solidify ourselves as a solutions provider for them. It’s our mission to ensure patients feel comfortable starting on courses of therapy sooner, and that they feel supported to stay on longer, in order to receive strong health outcomes.

If you are curious and eager for new challenges in a fast-paced environment—and for a chance to make a real difference in patient lives—we are the next step in your career!

 

As Associate Client Service Representative, you will work closely will work closely with the internal client service team and account managers serving as a business contact for the day-to-day activities of multiple active projects.  This role will be responsible for SAP order management from PO inception through invoicing in addition to providing consistent and excellent customer care to their internal and external partners

What You Will Do at Noble!

• Work closely with client service team supporting the preparation of statements of work, project initiation, sales order entry and invoice processes
• Coordinate with the supply chain team to maintain a continuous knowledge of project status and supplier on time delivery
• Identify potential issues and/or opportunities within or related to the project
• Manage the order management process within the SAP ERP system including order entry, maintenance and invoicing
• Ensures that client issues are addressed in an efficient manner
• Additional supply chain responsibilities as needed

What Noble is looking for!

• Bachelor’s degree in business management, marketing, or related field from an accredited college or equivalent high school diploma plus 2 years of professional business and/or client experience.
• Extremely detail oriented and analytical
• Comfortable working in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Ability to multi-task in a fast-paced environment
• Plans and carries out responsibilities with minimal direction
• Proficient in MS Office, with emphasis on Excel (Outlook, Excel, Word, PowerPoint)
• Possesses the interpersonal skills to effectively communicate internally and externally

 

 

 

What We Offer

• An exciting, diverse and value based working environment
• Hybrid work environment
• Offering personal development and training opportunities through our award-winning corporate university and Horizon Learning.
• Competitive base salary and annual bonus potential
• Contribute to the communities where we reside.
• Innovative benefits plan which includes 401k plan with Company matching benefit and non-elective contribution, paid time off, medical, dental, vision, life, disability and more

 What are the physical demands and work environment?

• Mental- Requires a relatively high degree of concentration intermittently to compile reports and analyze data approximately 50% of time; periods of mental effort and concentration followed by other aspects of the job with lesser concentration and attention requirements.
• Physical- Requires walking/standing approximately 20%, sitting approximately 80% and lifting up to 15 lbs. approximately 1% of time; involves repetitive stooping, forward bending and crouching approximately 10% of time.
• Manual Dexterity- Requires use of hands, arms, and feet for repetitive lifting; use of hands and arms to operate computers, copy machine and other general office equipment and to record written information.
• Audible Demands- Requires ability to hear verbal instructions and to communicate with internal departments and outside sources in person and via telephone