Advisory Solution Consultant – CRM & Industry Workflows (West Business Services)

Company Description

Location: Remote – Western U.S. | Travel as needed

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a high-impact Advisory Solution Consultant to join our CRM & Industry Workflows team, supporting the West Business Services Area. This region represents some of the most dynamic, complex, and fast-paced accounts in our ecosystem—including organizations across consulting, real estate, logistics, professional services, and more.

This role is ideal for someone who thrives in enterprise selling environments, is confident leading multi-threaded discovery sessions, and can translate pain points into strategic, value-based CRM solutions. You will work in close partnership with sales to build pipeline, drive compelling engagements, and position ServiceNow’s Customer Workflows, Field Service Management (FSM), Sales & Order Management (SOM), and Finance & Supply Chain Workflows capabilities to key business and IT stakeholders.

What you get to do in this role:

• Act as a strategic advisor and technical expert on ServiceNow’s Customer and Industry Workflows, aligning our CRM vision with customer goals
• Lead in-depth discovery workshops and multi-level stakeholder conversations to surface operational challenges and business value opportunities
• Build and deliver impactful, customized product demonstrations and solution narratives that speak to the customer’s strategic imperatives
• Own the technical solution strategy from qualification to close across multiple stakeholders—from line-of-business leaders to the C-suite
• Collaborate cross-functionally with product management, marketing, partners, and services teams to bring the best of ServiceNow to your accounts
• Support strategic events, executive briefings, field marketing sessions, and partner collaborations
• Stay sharp on market trends, AI innovations, and competitive differentiators that elevate ServiceNow’s unique position

Qualifications

To be successful in this role you have:

• 7+ years of pre-sales solution consulting, enterprise sales engineering, or related technical customer-facing experience
• Experience engaging Business Services customers or similar industries (e.g., real estate services, consulting, logistics, security, outsourcing)
• A proven track record of navigating complex sales cycles with enterprise buyers across multiple business units
• Expertise in building pipeline, qualifying opportunities, and influencing deal strategy with Sales
• Hands-on experience with cloud-based CRM, customer service, or workflow platforms (ServiceNow or equivalent)
• A strong grasp of value-selling principles, business case development, and storytelling through demos
• Passion for innovation and curiosity in applying AI and automation to real-world business problems
• Experience working collaboratively across cross-functional teams to drive customer outcomes
• Ability to travel as necessary to support territory needs

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $131,925 - $217,725, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the