International Support Lead

Job

International Support Lead

Description

SUMMARY:  The International Support Lead is in place to provide support to the entire Digital Cinema Support Department focusing on International Support.  Delegate responsibilities daily to ensure all calls and inquiries are handled in a timely manner.  Directly interact with other departments, Exhibitors, Studio Clients, and Vendors.

RESPONSIBILITIES – Describes the expectations of the role 

• Possess thorough understanding and working knowledge of the main systems used daily to perform job duties.  

• Communicate problems and solutions for any content related issues.  Must have ability to make sound judgement when dealing with issues that arise during the troubleshooting.  Must have the skill to determine action to be taken that is appropriate for the situation; must be able to prioritize instantly to prevent miss-outs. 

• Oversee running and managing the International Support Center daily 

• Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members. 

• Coordinate and communicate department workflow to associates and assign tasks in a fair and impartial manner.  Prioritize tasks and ensure completion prior to or by respective deadline and escalate to management if deadline is not going to be met. 

• Provide leadership to all associates in a professional and positive manner.  The leadership must stress compliance with all Digital Support Cinema Departments and Deluxe policies and procedures. 

• Communicate in a timely manner with all other departments on an issued they need to address or be made aware. 

• Submit regular reports to management and seek new ideas and strategies to improve performance at the center. 

• Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members. 

• Ensure that clients are kept happy and satisfied always by providing prompt response and solutions to their challenges always. 

 

REQUIREMENTS – Describes the professional experiences, educational background, knowledge, and behavior required to fulfill the role responsibilities  

• Maintain a high level of confidentiality of Deluxe and customer/client sensitive information 

• Must be organized, reliable, conscientious, flexible, and skilled at multi-tasking, work effectively under pressure and possess strong organizational and interpersonal skills. 

• Must demonstrate positive attitude, able to handle self professionally in a high stress situation, project self as a team player. 

• Possess strong decision making and problem-solving skills and ability to address issues with associates in a consistent and timely manner. 

• Assist Supervisors in assigning the daily workflow and delegating tasks in a fair and impartial manner. 

• Facility associate training with respect to all SOP’s (standard operating procedures) as well as maintain SOPs as needed.  G