Managed Services Consultant II

Job DetailsJob Location: Orlando Office - ORLANDO, FL 32809JOB SUMMARY 

The Managed Services Consultant II is responsible for providing exceptional support to our clients who participate in the ReconRx reconciliation program. They interact with clients, payors, and data feed providers via email, messaging application (clients only), and phone. They are responsible for resolving clients’ outstanding claims and maintaining detailed documentation of all actions taken. This individual routinely reviews and deciphers claims data as well as guides clients through various general accounting related reports. The Client Account Representative works with the payors to ensure timely 835 file setups and requests missing 835 files as needed. They also regularly explain adjustments found on the 835 files to their assigned clients. The Client Account Representative II possess a strong understanding of the reconciliation service and escalates more complex inquiries.

ESSENTIAL DUTIES & RESPONSIBILITIES

Assist customers with any program or service needs.
Escalate any programming issues to the appropriate team.
Create and cultivate relationships with clients.
Scheduling and distribution of information for webinars, phone conferences, etc. with customers.    
Ability to identify common issues across multiple customers and in turn, notify leadership so a solution can be found

QualificationsKNOWLEDGE & REQUIREMENTS

General understanding of 835 files, pharmacy claim adjudication process, accounts receivable and reconciliation
Working knowledge of MS Office Suite
Ability to multi-task in a fast-paced environment
Detail-oriented and dedicated to follow through
Ability to establish a strong rapport with clients
Effective time management skills
Ability to work well both independently and as a team member

EDUCATION & EXPERIENCE REQUIREMENTS

Minimum years of work experience:   3 years

Retail pharmacy and/or accounting experience preferred


Minimum level of education or education/experience:   High School Diploma

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequent sitting in stationary position at a desk
Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
Occasional twisting of body
Occasional reaching by extending hands and arms in any direction
Occasional lifting, pulling, or pushing

What’s In It For You?

Medical, Dental and Vision Plans
Voluntary Benefits
HSA & FSA
Fertility & Family Planning Benefits
Paid Parental Leave
Adoption Assistance Program
Employee Resource Groups
Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
11 Paid Holidays
Corporate Wellness Program
401k Employer Match & Roth Option Available – immediate eligibility

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