Branch Supervisor (Lincoln)

Hourly Rate Range: $28.94 - $36.18
Exact compensation may vary based on skill, experience and location. 

 SAFE Credit Union is seeking a forward-thinking, visible, and autonomous leader to champion a bold new approach to member engagement. As Branch Manager, you’ll do more than lead a team—you’ll help shape the future of banking. You’ll foster a culture of critical thinking, guide consultative conversations, and drive digital adoption to elevate how we serve our members. This is a unique opportunity to be at the forefront of innovation. You’ll lead a team of universal employees in a space designed for connection, education, and empowerment—where technology and human-centered service come together to create exceptional experiences. You’ll champion membership growth, build strong community relationships, and ensure consistent, high-quality service that reflects SAFE’s purpose, values, and strategic goals. This leadership role is based at SAFE’s newest, modern-concept branch—a space that embodies the future of member experience. The branch features a sleek digital display wall, multiple collaboration zones, a hospitality-inspired Connection Bar with coffee and water, and in-branch ATMs and coin machines for seamless self-service.

 

POSITION PURPOSEResponsible for providing internal and external clients with quality service. Actively performs as a leadership team member in developing the branch staff’s capacity for meeting sales and service objectives, standards, and goals. Provides members with appropriate Credit Union products and services. Ensures that staff members provide continuous quality service to all Credit Union members. Supports and assures compliance with Credit Union policies and procedures. Directly supervises branch employees, carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.  ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Develop and maintain positive member and staff relationships.
• Ensure that staff members are providing consultative member service.
• Conduct member profiling methodology to determine member needs. Confer with members on various products and services to meet their needs. Explain benefits and features.
• Open accounts, accept loan applications, and conduct loan closings.
• Act as a bridge between members and departments to promote and enhance new and existing relationships.
• Resolve errors and member complaints.
• Initiate sales-and-service activities.
• Assist in achievement of branch sales and service goals, both from personal actions and encouragement of staff. Refer members to other areas of the Credit Union for assistance.
• Convert sales strategies provided by leadership into tactical, implemented daily actions; assist in the development and implementation of sales-and-service programs and campaigns.
• Develop and maintain a proactive book of business to create ongoing and new sales opportunities, and to increase member relationships.
• Track and assess results of subordinates.
• Perform operational duties.
• Responsible for the balancing functions of the branch and the Service Representatives.
• Maintain files.
• Complete regulatory reports.
• Conduct staff meetings on operational and regulatory matters.
• Perform branch audit functions, ensuring branch security procedures are carried out.
• Monitor and perform overrides and check approvals for team.
• Manage the branch’s cash and negotiable items, within approved limits.
• Perform duties of a Service Representative, as needed, to ensure excellent member service.
• Participate in training and development.
• Conduct training programs on product knowledge, sales and service techniques, and security procedures.
• Review and monitor training progress for staff members.
• Train and develop subordinates to reach their full potential.
• Maintain and develop personal skills to achieve higher level of responsibility through ongoing internal and external programs.
• On a voluntary basis, participate in community activiti