Staff Product Designer

See yourself at Twilio

 Twilio is seeking a Staff Product Designer to join our Onboarding and Compliance team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to design customer experiences focusing on onboarding and compliance. You’ll own critical design projects end-to-end while collaborating with multidisciplinary teams to discover, define, and design lovable products for customers. The ideal candidate will be a vocal and committed advocate for our customers, takes a holistic, human-centered approach to design, and is a supporter of our inclusive Design System. You will work alongside product designers, product managers, engineering partners, and our customers.

Responsibilities

In this role, you’ll:

• Define, design, review, test and specify interfaces, components, systems, frameworks and tools for developer and customer experiences. 
• Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution.
• Collaborate with our product partners to understand customer needs, design products and workflows to unlock their potential.
• Partner with Tech Leads and Product Managers to align on scope. Break down complex problems into manageable parts, and articulate the impact of each part.
• Collaborate with other Product Designers, providing constructive, and motivating feedback that helps improve their skills, and the outcome of their work. Actively participate in design critiques to ensure consistency across Twilio products. Advocate for more efficient processes and higher standards across the UX organization.
• Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and  remaining humble while asking for and providing useful and constructive feedback to peers of all levels.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Demonstrated ability to lead and refine comprehensive user-centered designs, guiding junior designers and collaborating seamlessly with cross-functional teams to ensure exceptional user experiences across products.
• Ships high-quality user interfaces and flows in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs.
• A portfolio showcasing a breadth and depth of projects that highlight mastery in tackling complex design challenges, with a focus on driving strategic design decisions and delivering impactful solutions.
• Actively advocates for and implements best practices in design and research methodologies, influencing organizational strategy and decision-making at a senior level.
• Strong ability to provide guidance and mentorship to peers of all levels, fostering a culture of continuous improvement through constructive feedback and effective communication. 
• Strong communication, facilitation, and presentation skills.
• Proven ability to excel in fast-paced environments, with a track record of driving initiatives forward with resilience and adaptability.

Desired:

• Has 8+ years of industry experience and a related degree or equivalent experience in software interface design and/or development. Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have.
• Experience at a SaaS software company serving B2B customers.

Location

This role will be remote but is not eli