Director - Data Analytics Temporary Work Assignment (6 Months)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This is a 6-month, Temporary Work Assignment for Director – Data Analytics, leading MIS for the Global Travel & Lifestyle Servicing (GTLS) team in Global Servicing (GS). The incumbent will be responsible for driving insights and reporting to enable GTLS’ strategic priorities and operational excellence. This high-impact role offers a unique opportunity to shape the GTLS analytics agenda, strengthen cross-functional partnerships, and lead a team toward innovation and measurable business outcomes.

Key Responsibilities include

• Collaborate with business partners across strategy and operations to support key GTLS projects including Pathway, Centurion North Star, Chat & multi-channel analytics
• Perform analytics to diagnose key drivers of trends and how servicing can drive increased conversion and cross-sell
• Develop, track, and evolve performance metrics while leading the creation of new metric initiative
• Build strong partnerships with internal stakeholders and teams including Servicing Innovation, Strategy, and Capabilities.
• Continue to drive towards automation and uplift existing infrastructure, support control management and enable LUMI migration of data solutions
• Lead, inspire, and develop a team of managers and analysts to deliver impactful insights and solutions.
• Foster a culture of accountability, curiosity, and continuous improvement.

Success Measures

• Enhanced visibility of GTLS performance through innovative reporting and analytics.
• Analytics-driven insights that influence key GTLS projects and deliver measurable business impact.
• High-performing, engaged analytics team delivering with agility and impact.
• Uplift in automation and meaningful progress on cloud/LUMI migration initiatives.
• Strong cross-functional partnerships and alignment with enterprise strategies.

Qualifications & Experience:

• Strong leadership experience in MIS, Analytics, or Business Intelligence roles, ideally within a global or customer-servicing environment. Experience/Knowledge of GTLS will be an added advantage.
• Proven ability to generate actionable insights that influence strategy and operational decisions.
• Demonstrated ability to collaborate and influence across multiple functions and senior stakeholders.
• Deep knowledge of performance measurement, trend diagnostics, and metric design.
• Experience leading diverse teams and driving organizational transformation.
• Strong expertise with automation, hands-on work experience leveraging enterprise data infrastructure (Cornerstone & LUMI), BI tools
• Focus on data governance, control management, and compliance best practices

AXP employees will maintain their current salary and may be eligible for a completion bonus at the end of the temporary work assignment. The completion bonus is up to 5% base salary for laterals in band and u